Concierge

** Concierge**

**Job Category****:** Resort Operations **Requisition Number****:** CONCI006160 Showing 1 location **Job Details**

**Description**

The Concierge is responsible for the guest/owner experience from pre-arrival, communication, coordination, delivery including follow-up of guest requests. The Concierge is responsible for promoting a positive, friendly, welcoming and at your service environment daily. This individual will make recommendations based on preferences, vendor relationships and local area. They will ensure timely distribution and booking of itinerary plans for guest stays. The Concierge will ensure proper setup of pre-arrival arrangements. This individual will acknowledge each guest with a smile and warm greeting while using pre-established guidelines. This person will be responsible for the overall guest / owner experience and is empowered to handle a variety of guest challenges and requests. The positional expectation is to consistently meet and or exceed expectations.

**ESSENTIAL DUTIES AND TASKS:**

* Demonstrates a high level of service.

* Follow up of guests/owners expectations.

* Confirmation and delivery of services and/or products.

* Plan activities for guests/owners.

* Partner with resort outlets to assist the guests/owners.

**EDUCATION and/or EXPERIENCE**

* GED or high school equivalent

**QUALIFICATIONS**

* Must have a strong knowledge of the Galveston area and the attractions and activities that occur.

* Must have a strong knowledge of the Resort amenities and activities that occur.

* Ability to be self-directed with attention to details.

* Must possess the ability to provide a high level of service consistently.

* Ability to work as part of a team and individually on occasion.

* Ability to follow prescribed procedures and guidelines in accomplishing tasks as described above.

* Has worked in a fast pace and moderate to high stressful environment.

* Must have knowledge / understanding of current PMS system.

* Must have a strong knowledge of the Resort Operations and the activities that occur.

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