Spanish-speaking Customer Service Help Desk - Based In India (Remote)

Alphanumeric is hiring 3 Spanish-speaking Customer Service Helpdesk Analysts to work from home providing level one technical support in English / Spanish to clinical clienteles via inbound calls, emails and tickets.

Our positions don't involve any sales or providing medical advice.Please be aware we can only hire people already based in India with fully legal and valid documentation to work in India.

Please apply with your resume in English.Why should I apply, you may ask?Fully remote position, from wherever you want in India.

Working hours : we have 3 shifts available, all MON to FRI - 15 : 30h to 00 : 30h IST / 16 : 30h to 1 : 30h IST / 17 : 30h to 2 : 30h ISTSalary of INR 50,000 gross / monthContract : PermanentInternet bill reimbursement of up to INR 3,700.

00 gross per monthPrivate health insuranceFull training provided and dozens of E-Learning courses availableNo mandatory need for a college / university degreeMandatory Requirements : Fluent in Spanish and EnglishLegal documentation to work in India.

Experience in Customer Service, IT Support, Technical Support or related fields.Position Summary : Provide Service Desk support to external customers and usersReceive, document and track all incoming customer / user calls for immediate remedy and closureUtilize computer and database information to update incident statusServe as the single point of contact (SPOC) for incidents, including owning the call through closureEssential Functions and Responsibilities : Provide service desk support to contracted clientsUse defined procedures for responding to customer callsCollect information from caller and document data elements in designated toolMaintain records of all calls from customers using designated Service Management toolProvide detailed documentation of all steps involved in resolving customer issuesEscalate issues to the appropriate department and personnelInvestigate, examine, troubleshoot and solve hardware and software issues quicklyMaintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers