IT Infrastructure Library

Core Job Functions
Oversee, coordinate and lead the planning, design and implementation of a central CMDB for DIT Services
Develop the logical and physical data models for the CMDB
Identify, verify, and architect the federation of data that will comprise the CMDB including external sources
Contribute, coach, and support the ITSE and IT Service Management teams on CMDB configuration, maintenance, and operation
Develop a range of documentation that describes the data model, the federation of data from external sources, the management and maintenance of the CMDB and the relevant roles and responsibilities of program personnel
Prepare and deliver project status briefings, employee awareness presentations and training materials for personnel with direct CMDB responsibilities as well as DIT stakeholders
Execute, integrate, and maintain the Configuration Management plans and processes for conducting program-specific Configuration Management training activities and initial physical configuration audits.
Strong communication and collaboration skills
Perform other related duties as assigned

CMDB Manager Requirements and Qualifications
Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle
Able to work both independently as well as collaboratively with minimal supervision
Ability to manage and prioritize multiple assignments
Position requires interpersonal skills project management, business and systems analysis, process management and re-engineering
Ability to script in Java and Python
Excellent written and verbal communication skills
Strong Understanding of ServiceNow ITSM platform and Discovery
Strong knowledge of IT Asset and CMDB processes and procedures
Experience with Service and Application Modeling
Experienced with Visio and process mapping methodologies
Experienced with the Agile software development lifecycle

License(s) & Certifications
ServiceNow certifications are highly desired
Bachelor's degree or higher in Computer Science/ Information Technology or related and relevant experience
ITIL V3 Foundations Certification or higher

Required/Desired Skills

SkillRequired /DesiredAmountof Experience
Understanding of the IT Infrastructure Library (ITIL) IT Service ManagementRequired3Years
Ability to script in Java and PythonRequired3Years
Experience with Service and Application ModelingRequired3Years
Strong Understanding of ServiceNow ITSM platform and DiscoveryRequired3Years
Strong knowledge of IT Asset and CMDB processes and proceduresRequired3Years
Experienced with Visio and process mapping methodologiesRequired3Years
Experienced with the Agile software development lifecycleRequired3Years
SAMPRO and HAMPRO activationRequired3Years