Head, Private Banking

Business Segment: Personal & Private Banking

To ensure the implementation of the Private Banking value proposition and its financial and non-financial objectives in alignment with the overall Affluent Clients requirements through a team of Private Bankers.

Essential Functions:

• Accountable for overall risk management and adherence to all governance standards for the continued sustainability of Private Banking.
• Analyses internal inefficiencies and its impact on clients and staff members who are servicing the client and puts appropriate action plans in place.
• Continually provides feedback to ensure that the products and services of the bank meet the needs of the client.
• Drives a culture of Financial Planning in the Private Banking business.
• Drives operational efficiencies and cost optimisation across the portfolio.
• Drives respective income statement elements to achieve desired ROE and CTI for Private Banking.
• Drives satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by operational losses.
• Enables integrated ways of working and collaboration across the value chain to deliver for the client.
• Ensures alignment to the People and Culture standards with regards to all employee-related matters.
• Ensures profitability of the Private Banking portfolio through the identification of opportunities, actively managing customer migration between segments and sub-segments, etc.
• Ensures successful retention of existing customers to strengthen and expand relationships by intimately understanding the customer, servicing the customer s personal financial needs and focusing on the execution of the customer plan through product and service providers.
• Ensures that client requirements (e.g., product, services or value adds) are met in consultation with internal stakeholders (e.g., Product, Distribution, Digital, etc.) and/or through external partnerships and opportunities.
• Ensures that risks are mitigated, and that appropriate, proactive recovery and resolution plans are in place to protect Private Banking from any untoward event.
• Ensures the delivery of seamless multi-product client experiences to address life events, distributed through client engagement platforms.
• Identifies adverse trends and opportunities within the market and puts appropriate action plans in place.
• Identifies current and potential employee skill requirements in consultation with the People and Culture function.
• Inspires the team to deliver on the Group's shared purpose and instilling a culture which enables the Group to evolve into a client led platform organisation.
• Introduces specialist skills on specific products and product mix at the appropriate time and level in order to create solutions to meet client needs.
• Leads the consistent implementation and adoption of the Private Banking value propositions and provides feedback to various domains and capabilities.
• Maintains alignment with other segments in order to ensure client value proposition enablement and reduce duplication.
• Monitors and ensures the achievement of agreed financial and non-financial outcomes and where relevant ensures that remedial actions are implemented.
• Operates within the defined client risk appetite / framework (e.g., operational risk, credit risk, ecosystems risk and partner risk management) and provides input where relevant.
• Provides input into digital strategies relevant to the segment in partnership with Digital and eCommerce.
• Provides input into Product and ecosystems for the delivery of integrated multi-products and services for the client.
• Provides input into talent strategy developed by People and Culture.
• Responsible for overall Client growth and acquisition strategies to grow Market Share.
• Responsible for the overall income statement and balance sheet growth for Private Banking.
• Retains a key focus on client relationships, client experiences, operational efficiency and profitability. Where required manages own portfolio of strategic customers.
• Sets the example and lead the team in line with the Groups leadership identity, core values and People Promise
• Stays abreast of market and competitive developments in order to provide input into innovative and value-added services to gain market share.

• Minimum of Bachelor's Degree in Business Commerce or related field.

3-4 years experience in developing, designing and enabling segment value propositions. Strong understanding of digital, open banking and platform integrations. *Required

5-7 years experience in all facets of consumer banking, including heading up a segment. Knowledge and experience of Affluent consumers, their needs, and their markets gained from an extended period of industry experience and a proven track record in organizations of comparable size and complexity. Experience in managing an income statement and balance sheet. *Required

Total years of experience required- 7-10 years in the financial sector

Additional Information

• Developing Strategies
• Empowering Individuals
• Generating Ideas
• Economic Capital Management