Senior User Experience Designer

Standard Job Title:

UX Designer or Voice/Speech Designer

Project Scope/Job Details:

-Transformation of contact center to cloud in order for more centralized tools. This includes legacy work to improve.

current platforms.

-Need someone to take on the design work for the legacy platform maintenance, they will be doing voice interface

designs for enhancements such as prompts etc.

-Working with POs, Business Analysts and SMEs to enhance designs, they will receive requirements then begin to

work on their designs.

-The resource will be looking at design standards, will need to support crafting those standards and employing them

-Freelance designers can be a fit but will need to possess the specific voice/speech designer, IBR systems

-Familiarity with conversational design and menu-based designs

Technical skills

-NAS-industry tool for nuance of platforms of IVR-Speech components (Official source of record for the design)

-DDS -Detailed design specifications

-Familiarity with other nuance tools such as Nuance client portal (NCP) and On demand insights (ODI)

-These tools are vital and needed as these are specific and complicated to read, they should be considered required

Pay Range: $62- $67/hr. on W2.