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Retail Store Closing Lead

Burlington

Posted on: 28 Mar 2024

Job Location: Riverton, US

Job Description:

Role model for exemplary customer service behaviors. The Store Closing Lead will provide a great Customer Service experience to all customers and associates with a high level of professionalism. Engage associates, promote open communication, provide recognition and coaching in the moment. Touch base with each associate to establish priorities. Monitor the front-end experience and ensure a great first and last impression. Observe and provide feedback to Customer Service Lead on speed of checkout, line management and friendliness. Review daily staffing, lunch/break schedules and cashier coverage. Assign back-up cashier to ensure timely processing during peak periods. Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover. Follow-up on assigned workload planner and tasks and ensure completion. Ensure associates understand the expectations and have the tool necessary to perform them. Conduct AM/ PM store Rallies. Complete cl...Store, Retail, Customer Service, Lead

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