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Controller Maintenance

JetBlue Airways Corporation

Posted on: 26 Mar 2024

Job Location: Long Island City, US

Job Description:

Position Summary

The Maintenance Controller is a single designated interface between Technical Operations and Dispatch providing surveillance, control, and direction for all aircraft maintenance concerns. The Maintenance Controller is designated as the single point of contact for aircraft status, restrictions, and is the Technical Operations focal contact point with respect to the rest of the airline.

Essential Responsibilities

Uses real time aircraft monitoring applications to provide proactive resolution of in service discrepancies.
Central point of contact for front line Crewmembers, Business Partners and all other aircraft maintenance related matters.
Authority and responsibility for the supervision and coordination of all unscheduled maintenance functions that are accomplished using JetBlue Airways procedures.
Focal point within the System Operations Center (SOC) for all aircraft maintenance related items and provides bi directional communications to business unit members as required by the general maintenance manual and internal operating procedures.
Provides real time recovery support for aircraft that are out of service, liaises with front Line Maintenance, Aircraft on Ground (AOG), Engineering, Dispatch, Sys Ops and Flight to establish a recovery plan of action.
Maintain constant surveillance of overall line station activity. Supports both JetBlue Line maintenance and Contract Maintenance Business Partners in all matters regarding aircraft maintenance.
Overall authority over the application of the JetBlue Airways deferred maintenance process as outline in the general Maintenance manual.
Other duties as assigned.

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma
Five (5) years of aircraft maintenance experience
Five (5) years of experience in heavy transport aircraft

Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
Available for occasional overnight travel (10%)

Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Depending on location, may need to acquire and maintain a United States Customs Clearance

Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

Bachelor's Degree in Aviation Maintenance Management
Two (2) years of Maintenance Control Experience (Heavy Transport)
Proficient with Microsoft Office suite and in the use of digital manuals
Ability to stay focused and work under pressure
Excellent written and verbal communication skills
Strong work ethic

Previous leadership experience

Crewmember Expectations:

Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue's safety performance metric goals and understanding how they relate to their duties and responsibilities

Equipment:

Computer and other office equipment

Work Environment:

Traditional office environment

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

The base pay range for this position starts at $111,851 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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