Product Manager

Evaluation Systems, Pearson helps design and deploy educator workforce solutions, so every learner has capable educators. We offer dynamic educator credentialing and performance assessment solutions. We also provide a wide variety of products and services related to educator learning and assessment, including preparation products and products related to test development, administration, and scoring. We work in a collaborative environment and are passionate about education.

The Product Manager, Customer Service Systems position is a leadership role on our Products team within Evaluation Systems, Pearson. Ultimately, the role of the Product Manager is to ensure the successful design and delivery of our next-generation products for educator learning and assessment, including platforms and applications for assessment registration, account creation, and results reporting.

We are looking for exceptional candidates to strengthen our product design and delivery team who have a bias for action; creatively engage in design thinking about both their products and their process; relentlessly center user experience in their product management practices; and are comfortable finding comradery and connection among an ambitious team striving to deliver high-performing products.

Key responsibilities of this position include strategic collaboration with internal and external stakeholders to successfully facilitate the product development and implementation lifecycle; close partnership with our Client Services, Marketing and Business Development teams to ensure product requirements and deliverables are met; and engaging in continuous discovery internally and externally to determine user needs, competitor's offerings, and market trends.

Responsibilities include:

• Define and facilitate the product implementation strategy with development team

• Effectively communicate the product implementation strategy to internal and external stakeholders

• Set clear vision for the product that can be communicated to stakeholders with ease

• Aggressively evaluate and prioritize development tasks in pursuit of the product vision, fostering a shared investment in the pursuit of the product vision across the product development team

• Embody ownership of the product by driving innovative ideas, solutions, process, and products with decisive action

• Satisfy the needs of our customers - better yet, delight them with the best learning and assessment products they have ever experienced - and then do it again

• Build an incredible culture on your product development team by consistently executing sound product practices and delivering

• Ensure requirements are robustly interrogated, agreed to, and communicated between and amongst customers, internal or external partners, and your development team as appropriate

• Provide expert product design guidance to the product development team

• Develop and maintain product documentation and support processes that enable project and program teams to complete client onboarding across products with little to no support

• Suggest workable solutions to development teams with consideration for existing and new users

• Assist in the development of test cases, and quality process documentation

• Partner closely with Client Services, Marketing, and Business Development teams to ensure the product vision, roadmap, and current functionalities are well understood

• Enable Marketing and Business Development teams to successfully sell our products and earn new business by providing them necessary technical expertise and coaching on the products

• Ensure implementation schedules are tracked and communicated internally and externally

• Participate in marketing activities, conferences, and discussions with thought leaders and market analysts in the interests of our products, customers, and users

• Assist with the creation of product marketing materials including how-to demonstrations and new release feature showcases

• Study competitors' services and products to gain market insights and a competitive advantage

• Continually explore and advocate for new ways of improving our existing services and products

• Occasional travel as required

Education, Skills, and Experience:

• Master's Degree in Business Administration, Learning Design and Technology or comparable experience

• Product Manager certification, PMP certification, PMP learning certificate, or the ability to demonstrate an understanding and application of agile, waterfall, and other Project Management Institute (PMI) principles and methodologies

• Proven track record of thriving in fast-paced, high-performing team

• Able to formulate and implement global strategies for products in early stage of product lifecycle

• Able to distill product roadmaps into digestible and relevant presentations to key stakeholders

• Able to distill strategic goals into incremental steps for development teams

• Proven track record of excellent customer support and representation of brand

• Proven success in relevant work experience as a product, program, or project manager

• 5+ years of professional experience with educational products or programs ?

• Strong project management skills and attention to detail

• Excellent verbal and written communication skills to stakeholders of a variety of levels

• Demonstrated ability and desire to successfully work on a virtual team

• Excellent verbal/written communication skills, along with strong listening, negotiation, and facilitation skills?

• Knowledge of Microsoft Office applications, including Word, Outlook, Excel, MS Project, and PowerPoint.?

• Experience working with Smartsheet or similar project management applications

Please submit cover letter and resume with your application

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

The minimum full-time salary range is between $85,000 - $92,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need.?All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PRODUCT MANAGEMENT

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 15119

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