Boulder Cage Club Supervisor

Summary:

Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Cage department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges. Perform the duties of a Cage Club Rep as needed.

Essential Functions and Responsibilities:

* Assist with interviewing, training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned

* Implement and ensure compliance with policies, procedures, and internal controls

* Handle and resolve any escalated situations that may arise with guests

* Monitor and review the accuracy of transactions involving casino gaming chips, coin, currency, patron's checks, casino credit, forms, keys and records relating to the casino cage and pit

* Remain knowledgeable of and ensure compliance with local jurisdiction gaming laws (federal and state, including Title 31 regulations as well as company internal controls, policies and procedures

* Report any monetary or procedural discrepancy to the Cage Club Manager in a timely manner

* Issue and receive funds for chips, tokens, checks, coins and promotional items purchased or won in the casino

* Issues necessary operating funds to other departments

* Balance assigned funds and maintain an organized workstation

* Operate computer, coin sorter, money sorter, office equipment, telephone, and key control system

* Maintain and complete various gaming and company forms and reports

* Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures

* Enroll and create new players club accounts

* Maintain a working knowledge of the Players Club Program in order to explain in great detail player club benefits and programs to guests

* Review event calendar and be familiar with current activities/offerings and promotions

* Print system vouchers and player cards from casino operating system for guests

* Issue and reset pin numbers for guests

* Assist guests with any complaints, comments, and players card discrepancies

* Held accountable, to a high degree, for the accuracy, thoroughness, and confidentiality of guest information, and departmental records and reports.

* Provide outstanding guest service in a timely manner to both guests and fellow team member

* Perform other duties as assigned

Requirements:

Qualifications

* 2 years of previous experience working in high volume, fast-paced cashiering environment

* Prior experience working in a team or group environment in a supervisory role

* Able to effectively communicate in small groups, as well as on an individual-basis

* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

* Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

* Able to efficiently write routine reports and correspondence

* Ability to accurately add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

* Advanced computer skills

* Ability to accurately process data using a computer and 10-key

* At least 21 years of age

* High school diploma or equivalent

* Bachelor's degree from a four-year college or university preferred

* Able to effectively communication in English, both written and verbal

* Obtain and maintain all work cards as required by the company

* Verify right to work in the United States

Work Cards

* Gaming

* Alcohol Awareness

Physical Requirements

* Occasionally push/pull up to 15 lbs.

* Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels

* Occasionally squat, kneel, and communicate via radio,

* Frequently bend, reach, twist, sit, and stand

* Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

* Indoor

* Smoky and noisy

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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