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Manager - Front And Back Of House Operations

Chick Fil A

Posted on: 14 Mar 2024

Job Location: Jacksonville, US

Job Description:

Description
Role Summary

Work within the leadership teams in pursuit of excellence in FOH & BOH Operations. Specifically this role is an ambassador, leader and critical component in ensuring that Chick-fil-A is successful in the following areas:

Front of House Operations
Back of House Operations
Leadership and People Development Team
Vision and Service Model compliance throughout all areas of oversight.

General Responsibilities:

Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
Maintain vision alignment with the Operator and the leadership team
Ensure stewardship systems are taking place throughout the restaurant
Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.
Oversee speed of service and completion of goals.
Create, lead and implement systems that will be the standard in all areas through innovation and high performance teams throughout the restaurant.
Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.

Skills:

Strategic thinker, Goal-oriented, Tech-savvy
Great communicator both in handling difficult situations and a diverse team.
Mature, dependable and results-oriented
Ability to work in a team environment
Very detailed oriented & keenly observant
Professional marketing or communications experience
Maintains a number of business and professional community contacts
Self-starter, creative and flexible
Good business sense, achiever
Strong project/time management skills
Proven history of consistently performing at a high level
Unquestionable integrity and represents Chick-fil-A well
Passionate about building relationships with clients
Servant spirit with strong sense of stewardship

Specific Experience:

Required: High School Diploma or equivalent
Required: Strong analytical and problem solving skills
1-3 years minimum management / leadership experience

Preferred qualifications:

Bachelor's degree or above, preferably in a business or hospitality
This person must be skilled in time management.
This person must be self-directed and highly organized.
This person must master all knowledge and skills of every position in the Restaurant.

THIS IS AN HOURLY PAID POSITION WITH OVERTIME PAY AVAILABLE

APPLICANT MUST HAVE MONDAY THROUGH SATURDAY AVAILABILITY

Requirements

Must be eligible to work in the United States
Must have a source of reliable transportation
Ability to handle all equipment, pans, pots, navigating shelving both high and low
Reading, writing, and basic math and verbal communication skills required
Must work well under pressure
Works in hot, noisy and fast paced environment
Mobility required during shifts
Previous management experience preferred but not required.

Company Information
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.

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