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Senior Manager, Product Development- Web Messaging, Products Experience & Frameworks Team

American Express

Posted on: 15 Mar 2024

Job Location: New York, US

Job Description:

DescriptionYou Lead the Way. We ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering dedication to back our customers, communities, and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Enterprise Digital Experiences Team (EDX) is responsible for the product management and design of American Express proprietary digital products Amex Mobile App, americanexpress.com, Amex Offers, Customer Personalization and Amex communication channels (email, SMS & push notifications). As a team we are passionate about driving engagement, satisfaction and revenue through a combination of outstanding user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express payment and related services to life through our digital experiences.We're looking for an experienced and dynamic digital Product Manager to join the Web Messaging team. Focusing on the execution and strategy for integrating various servicing, enrollment and marketing journeys across our Messaging components onto Web that helps craft the future of these core user experiences to be outstanding. With an outcome-first approach, this Senior Manager helps drive our core strategic goals to increase customer happiness, engagement, digital adoption, and revenue contribution across various Messaging journeys. The ideal candidate also partners closely with a team of product managers, engineers, designers, analytics and effectively engages multiple stakeholders across the organizationResponsibilities: Defining the product vision and strategy of Messaging by working with leadership, critical team members, and partners. Drives global development for experiences with millions of daily views, collaborating closely with the Web, Mobile, and Push channel teams. Works jointly with technology teams to develop, test and deliver features and services. Leads Associate Product Managers on the team. Communicates the vision of Messaging and personalization, its impact to marketing and other content, and the high-level business needs to leaders across the company. Leads prioritization and development efforts with scrum team. Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria. Embodies design-thinking in your practice, including empathy and journey mapping, and UX research. Leverages data and analytics (qualitative + quantitative) to drive informed decisions, experimentation, and product strategy. Understands and apply new trends and competitive best practices into product roadmap and requirements. Supports development of appropriate tracking and reporting to determine product performance.Qualifications: Bachelor s Degree in equivalent field required.5+ years of experience in Product Management/Development.Proven track record with consumer-facing product(s) and a core product vision.Experience with rapid and iterative software development methodologies.A proven understanding of application architecture (e.g. web, native app, PWA, etc).Knowledge of reporting/analytical applications, i.e. Adobe.Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus.Outstanding communication skills, both on and offline.Additional: Knowledge of email platforms, service providers, and email marketing/Experience working personalization or data science a plus/Experience in mobile push notifications and SMS delivery, triggering technologies, ideally within a client side.QualificationsSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Job Field: ProductSchedule: Full-time

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