Senior Director Of Retail Operations

** Senior Director Of Retail Operations**

** California, United States (Remote)**

** Posted 2 days ago**

Full-time

Strategy/Planning

Supply Chain

Training

Manufacturing

Retail

Alternative Medicine

**Senior Director of Retail Operations**

Yea, I do a hundred mil annual

Dope game, I damn near wrote the manual

Berner

**Key Responsibilities:**

* Take a customer-first approach and gain a deep and expansive understanding of our audience, to constantly refine and articulate our consumer journey and retail experience.

* Act as a data driven leader setting and providing ongoing reporting of KPIs, metrics and ROI, translating this data to actionable insights and iterating as needed.

* Develop and implement operational strategies and programs to deliver against our retail goals.

* Monitor financial results, assess factors impacting performance and take appropriate actions to achieve annual operating plan

* Responsible for developing and managing opening and operating plans for new locations and remodels to deliver financial targets, operational performance and an improved customer experience

* Responsible for delivering an in-store experience to drive traffic, comp sales and customer loyalty

* Understand competitive landscape and industry trends. Develop innovative retail approaches that provide a premium customer experience and meet our financial and operational goals to be competitive in a dynamic environment.

* Monitor each retail location's inventory, staffing, and other operational aspects to optimize store performance.

* Manage store opening, expansion, relocation and processes to ensure consistent execution.

* Ensure locations are operating efficiently to maximize financial performance and to deliver a superior customer experience across all our partnerships, consistent with brand standards.

* Identify and implement best practices for customer experience, sales, store appearance, staffing, inventory management and financial controls.

* Develops programs to include training strategies, content development, deployment and training systems for both company and partner dispensary teams.

* Ensures compliance with company policies and with federal, state, and local regulations that impact daily retail business operations.

* Attract and retain great talent and develop robust succession plans to enable growth and scalability.

* Provide continuous feedback, coaching and development to retail operations team.

* Inspire and motivate the retail team, internal and partner-operated, to achieve high performance.

* Cultivate a positive and values-based culture that inspires, develops and recognizes commitment to quality, customer focus, and a drive for results that delivers a world-class customer and employee experience.

* Partner with HR to lead performance management for retail employees and continuously improve competencies, training, feedback, and development tools.

* Provide clear communication to all management team members with regard to standards, operational functions and expectations for high performance.

* Other duties and projects as encountered and/or directed.

**You have:**

* A minimum of 10-15 years of operations leadership experience in the retail industry with a strong operating company; significant multi-unit experience required.

* Significant experience in a fast-paced environment, proven success in scaling processes, systems and people to meet rigorous company growth objectives.

* Experience in creating a unique customer value proposition, attracting, engaging and retaining customers through unique in-store experiences.

* Depth of experience in field operations in a highly customer-centric and competitive environment.

* Decisive and tough minded, willing to address difficult issues promptly and directly. Able to take a stance, but be open minded and willing to defer or adjust as appropriate.

* A creative and conceptual thinker, not afraid to challenge the status quo and take risks.

* Strong and genuine customer focus. Anticipates customer needs and takes action to meet them; continually searches for ways to increase customer satisfaction and improve the retail experience.

* Embraces challenges as opportunities.

* Is willing to have tough conversations when warranted.

* Demonstrates excellent judgment under pressure whether it be during a store opening or leading an executive meeting.

* Brings positivity, creativity and solutions to the business and our retail stores

* A true operator with the ability to develop credibility and relationships across all levels of the organization, our partner network, and retail employees.

* Demonstrated capability in evaluating process and improving operational efficiencies, resulting in higher quality service delivery while navigating complex partner relationships.

* Experience planning sales, margin, inventory management and driving bottom line profit for a multi-unit chain.

* Successful in negotiating and/or influencing across all levels and building cross-functional partnerships in order to gain buy-in and cooperation to successfully implement projects.

* Proven leadership abilities, including ability to think strategically, develop operational strategies and determine long-term impact of decisions on the business.

* Excellent verbal & written communication and advanced presentation skills.

* Effective change management skills; able to identify new approaches & solutions and create the necessary processes to effectively implement alternative strategies and ways of working.

* BS or advanced degree is preferred.

* Willingness to travel extensively (about 30%) and work across a variety of time zones.

* Ability to multitask and prioritize with urgency within a fast-paced environment with often competing priorities.

* Highly analytical with advanced Microsoft Office and G-suite knowledge and experience.

**Benefits and Perks:**

* Small but mighty team with exposure to all aspects of the cannabis business.

* Health, vision, and dental insurance for eligible employees.

* Mission based company + entrepreneurial work environment.

* Employee discount, company events, concerts, festivals + much more.

We believe that in diversity is strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. We will ensure that people with disabilities are provided reasonable accommodation to participate in the job application or interview process.

This is a full-time position with the ability to work remotely. While our team and company-operated retail locations are primarily located in California, we are open to all candidates able to travel frequently and work west coast business hours.

Come join our team!