Call Center Representative

• Taking calls in a multi-line phone system.
• Managing high volume schedules for numerous providers.
• Scheduling appointments and procedures for multiple providers and location.
• Effectively dispatching calls to the appropriate personal.
• Taking accurate messages with all necessary information and sending them to appropriate personal.
• Verifying and updating patient information.
• Verifying Referrals and Authorizations.
• Processing and distributing faxes.
• Tracking cosmetic packages.
• Processing and logging payments for copays and cosmetic procedures/product.
• Scanning and attaching documents.
• Data Entry.
• Various administrative tasks as required.

• Answer phones.
• Schedule, confirm, cancel and or reschedule appointments.
• Resolve patient questions, and direct patients to the proper resources for further assistance with their questions or concerns.
• Verifying and updating patient information including demographics and insurance.
• Verifying Referrals and Authorizations for services.
• EMR knowledge.
• Data entry.
• Know how to operate computers, phones, photocopiers, scanners, filing cabinets, and fax machines.
• Proficient with written, communication and basic math skills.
• Compliant with HIPAA and OSHA.

• High School Diploma or GED.
• Must be proficient with verbal and written communication.
• Must be able to work in a fast-paced, high-volume environment.
• Excellent Multi-tasking skills and flexibility.
• Experience with EMR (electronic medical records), HIPAA, insurance and referrals preferred.
• Basic Computer Skills. (Microsoft Word, Excel, 50 to 80 wpm)
• Spanish speaking preferred.

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