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Application Performance Specialist- REMOTE

USAA

Posted on: 27 Mar 2024

Job Location: Tampa, US

Job Description:

Why USAA? At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nations military, but we all share in the mission to give back to those who did. The Opportunity As a dedicated physical damage specialist, you are responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. You will drive USAA's financial strength by ensuring accuracy and quality of third-party vendors work product and work to resolve problems with a focus on the mission and exceptional member experiences.This hybrid role requires an individual to be in the office 3 days per week . Relocation assistance is not available for this position.Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable.Evaluates vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.Responsible for complaint and payment discrepancy resolution within the vendor MOI.Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed.Supports workload surges and/or Catastrophe Operations, as needed.Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions).Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.Effectively communicates through multiple channels to include utilization of digital tools to drive speed, accuracy, and service.Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.Proven track record to multi-task and triage claims in a high-volume environmentI-CAR Platinum certificationCompensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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