Customer Support Specialist

A company is seeking a Customer Support Specialist to assist clients throughout the US and Canada, ensuring high customer satisfaction and efficient problem resolution.Key ResponsibilitiesProvide support to customers via multiple channels including phone, email, chat, and online helpAssistwith billing, invoice issues, and offer troubleshooting assistance for software productsLog customer interactions in a ticketing system for tracking and follow-upRequired QualificationsPrevious call center/customer support experience preferredProficiency in Microsoft Office products and ability to learn new software rapidlyExperience with Salesforce, Zuora, and other relevant softwareMust be able to work in a multi-task environment with limited supervision and sit for extended periodsAbility to work rotating shifts