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Key Account Manager

Serigraph

Posted on: 22 Mar 2024

Job Location: West Bend, US

Job Description:

As a Key Account Manager for Large Customers, you will be responsible for establishing and maintaining close working relationships with key clients. Your primary focus will be on developing new product ideas, negotiating contracts, and ensuring pricing aligns with company goals. You will serve as a crucial liaison between the customer and the company, ensuring a seamless partnership. This role requires a strong background in sales, excellent communication skills, and solid knowledge of the printing industry. This role involves a combination of office-based work and travel to meet with clients. You may also need to attend industry events and trade shows.

Key Account Manager Responsibilities -

1. Client Relationship Management:

Build and nurture strong, long-lasting relationships with large customers.
Understand the unique needs and challenges of each client to provide tailored solutions.
Act as the primary point of contact for all customer-related matters.

2. Product Development:

Collaborate with the product development team to create and present new product ideas based on customer feedback and market trends.
Gather and analyze customer input to identify opportunities for product improvements or customizations.

3. Pricing and Profitability:

Develop pricing strategies that ensure company profitability while remaining competitive in the market.
Negotiate contracts, terms, and conditions with customers to secure profitable deals.
Regularly review pricing structures to ensure they align with company profit metrics.

4. Sales Strategy:

Develop and execute a sales strategy for large customers, including setting sales targets and objectives.
Continuously monitor sales performance and adjust strategies as needed to meet or exceed targets.

5. Market Research:

Stay up to date with industry trends, market conditions, and competitor activities.
Use market insights to identify opportunities for growth and revenue generation.

6. Customer Support and Issue Resolution:

Address customer inquiries, concerns, and issues promptly and professionally.
Coordinate with internal teams to resolve customer problems effectively.

7. Reporting and Documentation:

Maintain accurate records of customer interactions, contracts, and agreements.
Provide regular reports on sales and responsible for annual sales forecasting.
Create, manage, and present Quarterly Business Reviews and Annual customer reviews.

What we are looking for in a Key Account Manager -

Strong negotiation skills and the ability to close deals effectively.
In-depth knowledge of the printing industry, including print technologies and processes.
Effective communication, presentation, and interpersonal skills to build and maintain client relationships.
Strategic thinking and problem-solving abilities.
Self-motivated, goal-oriented, and capable of working independently.
Proficiency in using CRM software and other sales tools.
Possess a valid driver's license for travel to customer and vendor sites is required.
Proven experience in sales, with a track record of success in account management, preferably in a B2B context.
Strong knowledge of print preferably Point of Sale and Point of Purchase experience.
In depth knowledge in print substrates, finishing techniques.
Bachelor's degree in business, marketing, or a related field (preferred)

If you're a proactive and results-oriented individual with a passion for sales and customer relationships, we invite you to apply. Join Serigraph and be part of a team committed to delivering superior solutions to our customers' evolving needs.

We're looking for fun, reliable coworkers to join our team. If this sounds like you, we can't wait to connect.

Who is Serigraph?

Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets. Our core business is decorating plastic. We print, form, mold, finish and fulfill in-house. Serigraph specializes in transforming our customer's brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a difference-because that's the kind of community we want.

Life at Serigraph

The average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy:

Competitive wages

Access to earned wages before the scheduled payday

Paid time off, 10 paid holidays, and a vacation buy/sell program

Free onsite healthcare and telemedicine including COVID testing

Full benefits package including health, dental, vision, disability, and life insurance

401(k) eligibility on day one with company match

Free onsite fitness facility and walking trails

Cross training, growth, and promotion from within

What are you waiting for? Apply to join the Serigraph team today!

Apply

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