Guest Service Specialist - Veterinary Care

Guest Service Specialist - Veterinary Care

Description

CompleteCare Veterinary Center is a top of the line veterinary hospital looking for new people to join our Pack! We are in need of a Customer Service professional who enjoys working with animals and has a background in client services. This position will be assisting multiple doggie daycare centers, and attending to phone calls and client needs.

* Answer incoming phone calls for multiple locations

* Booking appointments and reservations

* Updating daily excel chat call tracker

* Handling all NEW CLIENT phone calls

* Lead Reports for all locations (incoming requests from booking systems, GINGR, ALLYDVM, CORNERSTONE, VET PORT etc.)

* Yelp, GMB Form Submissions

* Answering Chat emails for all locations

* Tours of the facilities

* Any and all new client questions

* Upselling services for all other locations through lead report and through chat inquiries and calls

* Any additional front desk needs

* Staying up to date on promotions at all locations and ensuring all clients are aware of those promotions when booking

* Staying up to date on any and all changes of services, prices, policies and procedures for each location

* Attending any and all conference calls

* 1-3 years of relevant experience

* Experience working in the veterinary field is a big plus.

* Experience handling animals

* Friendly and helpful to clients, on phone and in person.

* A great attitude.

* MUST ENJOY PETS AND THEIR PEOPLE

* Reliability & Teamwork Attention to detail

Job: Full Time; M-Fri 9-5

Pay:$17.50 hourly