Associate Field & Operation Service Technician

Remote Office Remote Office Nebraska 99999

Why Valmont

We re Here to Move the World Forward.

Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce . Are you ready to move the world forward? Apply now.

Brief Summary:

Join our team at Prospera, a leading provider of cutting-edge agriculture technology, as a Field and Operation Service Technician. In this role, you'll be responsible for installing systems, supporting dealers and customers, and providing technical assistance for Prospera's technology portfolio. With a focus on customer support and interaction, you'll travel to customer sites to diagnose issues, provide training, and ensure ongoing maintenance. We're seeking a motivated individual with a strong technical background and a passion for agriculture technology.

Essential Functions:

Installations, Support, and Dealer Training:

• 75% travel during peak season (February-August), including approximately 50% within the region and 25% outside the region

• Independently install, service, and train dealers and growers on installations, service, and product knowledge

• Provide in-field and classroom training to dealer service technicians

• Support new product rollout plans with required user training

• Schedule and coordinate field visits with dealers and growers

Hardware and Software Tech Support:

• Provide technical support to dealers and end-user customers both remotely and in the field

• Answer questions regarding equipment installation, service, troubleshooting, website, and app navigation

• Assist with incoming tech calls via phone and email, resolving problems or escalating as needed

• Open tickets for relevant stakeholders in Salesforce

Other Important Details:

• Assist sales staff and Valley marketing as needed

• Develop technical documents including install manuals, troubleshooting guides, and 'quick tip' videos

• Company vehicle, credit card, tools, and phone provided

• Assist with ordering and tracking of parts for dealers

Required Qualifications:

• Over 2 years of technical experience in the agricultural industry, preferably in Irrigation and/or Precision Ag

• Willingness to travel as required

• Strong technical understanding of electronics

• Salesforce knowledge preferred

• Strong teamwork and independent work skills

LI-Remote

Benefits

Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family s overall wellness needs are met. Some offerings are dependent upon the role, work schedule, or location and can include the following:

• Healthcare (medical, prescription drugs, dental and vision)

• 401k retirement plan with company match

• Paid time off

• Employer paid life insurance

• Employer paid short-term and long-term disability including maternity leave

• Work Life Support

• Tuition Reimbursement up to $5,250 per year

• Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email [email protected].