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Complex Care Manager RN-Lowell Community Health Center

Boston Medical Center

Posted on: 18 Mar 2024

Job Location: Boston, US

Job Description:

POSITION SUMMARY:

The Complex Care Manager works with relevant stakeholders to identify and engage patients in care management with a focus on patient experience, improving health and reducing cost. This individual will direct and manage Community Health Workers and/or Patient Navigators in completion of assigned patient care related tasks. The individual is responsible for working with patients to identify strengths and barriers and to develop an individualized, patient-centered care plan. Excellent interpersonal skills, clinical expertise in conditions prevalent in the Medicaid population (Substance Use Disorder, Serious Mental Illness, Congestive Heart Failure [CHF, etc.), patient engagement skills and the ability to work independently and collaboratively are key requirements of the job. The Nurse in the position will work at a Primary Care-based Complex Care Management. The Nurses in all programs will collaborate closely with one another in the care of shared patients. Details on the Care Management Program is described below:

Primary Care-based Complex Care Management: The CCM team will be embedded in local primary care practices. The team will partner closely with PCPs, Integrated Behavioral Health Professionals, Pharmacists, and other local resources in the Primary Care Practice to develop multi-disciplinary care plans. The Nurse will proactively seek out opportunities to care for patients, including during PC visits, during ED or IP visits, out in the community, or on the phone. The Nurse will be paired with Community Wellness Advocates who will partner with nurses on a shared patient panel, and will focus on social determinants of health.

Compensation will be based on a salary/incentive plan.

Position: Complex Care Manager RN - Lowell Community Health Center

Department: Pop-Health Care Management

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Key Functions/Responsibilities:

Identify and recruit appropriate patients for care management from lists and referrals, in collaboration with supervisors and local clinical site leaders
Ability to execute core care management duties:
- Comprehensive assessment: bio-psycho-social-spiritual
- Collaboration with patient and care team to develop patient-centered care plan, with particular focus on chronic disease management, social determinants, transitions of care and advanced care planning (HCP, MOLST)
- Implementation of care plan;
- Collaboration with community partners, such as VNA agencies, caregiver programs (PCA, ADH, AFC), DME providers and social service agencies; 5) assessment of goal completion, with transition of patient to inactive or graduated status as appropriate.
Uses reflective, empathetic language and open-ended questions to understand what the patient truly wants for him/herself beyond being healthy and staying out of the hospital
Meet the patient where he/she is; observe the patient without intervention or judgment
Has knowledge of common chronic medical conditions presented in the population served and is able to:
- Educate the patient on their medication conditions and medications, and build their self-management skills;
- Use motivational interviewing to promote behavioral change;
- Assess, triage, and rapidly respond to clinical changes that could lead to the need for emergency services if not intervened upon.

Facilitates interdisciplinary consultation on patient's behalf through participation in rounds, team meetings and clinical reviews
Complies with established metrics for performance and adheres to documentation and work flow standards
Maintains HIPAA standards and confidentiality of protected health information.
Adheres to departmental/organizational policies and procedures.
Care Manager will work full-time at the clinical site of care

Metrics:

ED and inpatient visits
Total medical expense
Patient satisfaction
Clinical outcomes
Provider satisfaction
Avoidable admissions

Other duties as assigned

JOB REQUIREMENTS

Must possess a valid MA Driver's License and have access to reliable transportation

Education:

AD or BS in Nursing

Preferred/Desirable

BS or Masters in Nursing

Experience:

A minimum of two years of clinical experience is preferred, with care management experience preferred

Preferred experience:

Experience working with vulnerable patient populations
Home care or clinic
Motivational interviewing
Clinical experience working with patients with multiple complex health issues
Care management

Certification or Conditions of Employment:

Licensed to practice professional nursing as a Registered Nurse in the Commonwealth of Massachusetts. AND/OR Completed an accredited educational program for Nurse Practitioners

Competencies, Skills, and Attributes:

Excellent interpersonal skills and ability to work collaboratively
Self-management skills, including ability to prioritize and set patient-centered goals
Excellent written and verbal communication
Able to maintain professional boundaries
Ability to work with diverse, safety-net population
Skilled at engaging difficult to engage patients-build rapport, trust
Creative problem solver
Ability to adapt to changes in healthcare delivery at local and systems level
Extensive knowledge of healthcare systems and community resources
Ability to leverage systems and resources for improved patient outcomes
Strong organizational and time management skills

Equal Opportunity Employer/Disabled/Veterans

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