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Customer Service Representative, International Desk

The Wonderful Company

Posted on: 19 Mar 2024

Job Location: Edmond, US

Job Description:

Company Description

Teleflora brings together the time-honored tradition of sending flowers with the modern benefits of an advanced florist network, offering the kind of personal touches, artistry and expertise you expect from a trusted neighborhood floristeven if that neighborhood is across the country.

Join our International Customer Service team in our Oklahoma City, Oklahoma facility and act as an account representative to maintain and reconcile Teleflora's International accounts. This includes interaction with affiliates regarding account resolution, handling of adjustments, statements and special mailings.

Requires working at the Oklahoma City office worksite Monday, Tuesday and Wednesday. Employees may work remotely on Thursday and Friday. Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. Bilingual Spanish is a plus!

Job Description

Act as liaison for Teleflora and International affiliates by providing superior service that reinforces our commitment to International orders
A thorough understanding of Teleflora Statements with a primary focus on International orders and adjustments
Responsible for maintaining spreadsheets and reconciling monthly statements
Maintaining price updates and directory information for international accounts
Preparation and submission of International wire transfers and special handling of checks
Gain a thorough knowledge of the Customer Service and International Services Departments to handle all inquiries regarding flower orders received and sent to/from International countries
Work directly with domestic and international florists to resolve any issues with International orders
Document and track all customer complaints accurately, which will allow us to monitor and address concerns as needed
Communicate with other departments to help meet departmental needs
Other responsibilities as assigned by Manager, Supervisor or Team Leader

Qualifications

Education:

High school degree

Knowledge/Skills:

Bilingual Spanish preferred but not required
Basic accounting skills pertaining to AR and AP transactions
Proficient PC skills and good basic Excel skills
Ability to make decisions with little direction
Basic world geography skills helpful
Bi or multi-lingual helpful but not required
Must work extended hours as business needs dictate
Possess strong written, verbal, analytical and interpersonal skills
Demonstrate strong organizational skills with the ability to handle multiple tasks
Excellent customer service skills (friendly, courteous and helpful)
Ability to speak clearly in a well-modulated voice using good diction and grammar
Strong attention to detail including but not limited to accurate spelling and appropriate abbreviations
Working Conditions:
Must be capable of working extended hours (overtime as requested) to meet company deadlines
Flexibility in shift requirement may change based on department needs and company programs
Holiday time off is not normal due to increased order volume
Fast-paced, solutions oriented office environment

Additional Information

Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
Opportunities for development and internal mobility
Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
Companywide problem solving and continuous improvement training
Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
Company focus on wellness and health

Say everything and share your "Love Out Loud " with the gift of Teleflora flowers-all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist-even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep-Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.

Teleflora has been part of The Wonderful Company since 1979. The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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