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In House Check In Manager

Westgate Resorts

Posted on: 22 Mar 2024

Job Location: Branson, US

Job Description:

Company Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Westgate Branson Woods Resort: Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson's world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Woods team.

Job Description

DUTIES

Greets families in a professional and approachable manner.
Coordinates Owner check ins with In House Concierges/Sales Reps.
Ensures booked tours are properly scheduled.
Track, audit and report weekly tours, penetration, and any other statistical information as necessary.
Respond to questions and concerns from guests.
Recommends corrective services to adjust guest complaints.
Attends meetings as required.
Prepare reports as requested.
Communicates to Sales Director daily on check ins
Communicates with Front Desk and Resort Management to ensure that policies and procedures are being followed
Ensures that check in refreshments are clean, organized and always available.

Ensures that the sales check in area is always clean and presentable.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have excellent customer service skills
Must have competent computer knowledge in Excel and be able to learn internal systems such as SAMS and MR.
Must have great interpersonal skills, internal customer service because they are dealing with sales representatives, operations team members, and management at various levels.
Must be very organized and always willing to go above and beyond.

EDUCATION and/or EXPERIENCE
One-year certificate from college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience preferred, not required.
Prior Westgate or timeshare experience preferred not required.
Prior customer service experience required.

LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Bilingual a plus.

Additional Information

Why Westgate?

Comprehensive health benefits - medical, dental and vision
Paid Time Off (PTO) - vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

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