Advisor Servicing

• Responsible for behaving in accordance with NAB’s Code of Conduct and demonstrating the Enterprise Behaviours in all customer, community and employee interactions.
• To bring to the attention of the Lead or Head of any problems or issues identified in the course of the teams’ work that might impact on the level and quality of service provided and to enable corrective action to be taken.
• To carry out quality control and necessary checks on own team members work as dictated by policies and procedures.
• To maintain awareness and comply with all aspects of policy, procedure and statutory requirement, in order to maximise efficiency and minimise risk to the Group and its employees.
• Ensure that all work is performed in accordance with the requirements of the Health & Safety Policy, procedures and legislation, take reasonable care for own health & safety, as well as that of others.
• Provide professional and ethical behaviour in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures relevant to the position.
• Ensure all personal training records are maintained and kept up to date.
• Conform with all internal operating policies and procedures relevant to the position.
• Coaching and mentoring (after competency achieved) for new starters within department where required.

Eligibility

• Understands the Mortgage cycles
• Eye for details
• Verify documents
• Strong communication skills written and oral
• Minimum 2.5 years of active employment experience in banking only