Operations Supervisor - Outbound

This job contributes to REIs success by serving as a Supervisor, Operations in one of our operation departments. Provides expectations to Operation Lead and Department Employees on a daily basis, is responsible for training, scheduling, and motivating employees to perform assigned tasks. Responsible for daily operations to ensure that the work is completed accurately, safely, and timely. Observes employees and provides continual performance feedback; which includes development, career advice, and corrective action. Work should be accomplished in a way that supports the Companys business initiatives and objectives. Responsibilities include; employee motivation and morale, communication of company policies, procedures, and announcements, adherence to company policies, budgeting, profit and loss compliance in assigned area, and escalation of issues to manager level and HR as required. Models and acts in accordance with REIs guiding values and mission.

How you will be successful:

• Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
• Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
• Challenges and inspires employees to achieve business results.
• Ensures employees adhere to legal and operational compliance requirements.
• Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
• Conducts and ensures the completion of performance reviews.
• Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results.
• Establishes and maintains visibility within the department.
• Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.
• Serves as an example to other employees by consistently demonstrating exemplary work habits, which contribute to teamwork, safety, productivity, and efficiency; maintains own current functional knowledge and skills to assist staff with daily workload as needed.
• Provides training, coaching, motivating, and scheduling work hours; communicates frequent and consistent feedback for employee development and evaluations, and plans for future staffing and training needs.
• Supervises assigned department to ensure effective execution of Company goals; provides input to the annual department business plan, department budget, and staffing requirements.
• Develops, monitors, and operates within departmental annual payroll, capital and expense budgets.
• Supervises daily processes to ensure work meets volume and quality standards; provides regular status/volume reports; analyzes and develops changes, procedures, policies, and practices, including maintaining the departmental standard operating procedures.
• Supervises the utilization of department employees to meet Company needs; communicates Company policies and procedures; hires, trains and evaluates department employees; forecasts for future staffing and training needs.
• Protects the assets of REI both in product, equipment and technology
• Maintains ongoing relationships and serves as member on various committees to represent departmental and/or overall Company interests; communicates Company needs and expectations internally or externally; provides review, input, and recommendations as appropriate.
• Assists in the preparation of annual department business plan; recommends changes to systems, policies and practices.

Your qualities:

• 3+ years experience in leadership, successfully leading a team of employees
• 3+ years experience in Distribution or relevant experience; which includes distribution training or a logistics degree from an accredited college
• Experience managing multiple projects simultaneously.
• Ability to operate a personal computer using Windows as well as applications specific to field, such as WMS system, and Radio Frequency Equipment.
• Ability to measure and develop department performance.
• Ability to manage department-level budget accounts.
• Ability to work a flexible schedule.
• Ability to work in multiple areas as trained on a daily or weekly basis
• Ability to meet or exceed attendance requirements; providing reliable and predictable attendance
• Ability to hold employees accountable to REIs expectations; which may include corrective action as necessary
• Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts.

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.