Product Service Manager

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of todays construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family! **Product Service Manager Benefits**

* Medical, Dental & Vision Insurance

* Paid time off and vacation

* Short/Long Term Disability

* Growth opportunities

* Paid Training

* Family owned and operated

* Health and wellness

* Above average industry pay

**Product Service Manager Responsibilities**

* Accept requests from internal and external customers for repairs to equipment within scope of responsibility

* Determine flat rate pricing and prepare quotes for customers

* Open work orders, assign the appropriate technician to perform the repairs and provide the flat rate hours quoted

* Determine which repairs are warrantable vs. customer billing

* Monitor progress of repairs and keep customers informed of progress

* Review completed work order and write and invoice description of work performed

* Monitor work in process and on a daily basis, keep the labor to a maximum of 50 hours per technician

* Track and schedule factory campaigns and ensure they are completed by set deadlines

* Maintain the parts returns from technicians to established percentage goals

* Complete all paperwork related to the department in a timely manner

* Actively oversee safety practices of employees and correct as needed; actively support and encourage safety training and compliance with all safety procedures

* Actively promote positive interdepartmental relations

* Actively support and administer company policies and procedures

* Manage employee performance appraisals in a productive and timely manner

* Maintain open and continuous communications with Service Manager on work issues and employee matters

**Product Service Manager Qualifications**

* High School Education or Equivalent

* Computer literacy is necessary

* Excellent oral and written communication skills are a must

* Excellent organizational skills to appropriately manage high volume of department paperwork

* Five years experience as a technician in a related field, two of which were in a lead role (or equivalent experience)

* Experience or training in management concepts and practices or the willingness and ability to obtain such training and apply it in an acceptable and approved manner

*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.* **Apply for Product Service Manager**

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Kirby-Smith Machinery, Inc. - Ft. Worth, TX is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Kirby-Smith Machinery, Inc. - Ft. Worth, TX are based on business needs, job requirements and individual qualifications, without regard to an applicants race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Kirby-Smith Machinery, Inc. - Ft. Worth, TX. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Completion of this form is **optional and voluntary** and your refusal to provide it will not subject you to any adverse treatment.

**Veteran status**

Kirby-Smith Machinery, Inc. - Ft. Worth, TX is subject to the Vietnam Era Veterans Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment veterans in the following classifications.

A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A recently-separated veteran means any veteran during the three-year period beginning on the date of such veterans discharge or release from active duty in the U.S. military, ground, naval or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 2/16/2022