Customer Service Representative

Are you looking to build a long-term career? Do you love helping others?

If you answered yes, then read on about the excitingAssociate and Core Customer Service Representativeopportunities at Symetra. As a Representative you'll support our Retirement or Benefits division's call center where you'll play a key role in assisting our customers and in the overall success of Symetra. This position is available nationwide.

What you'll do in this role

• Answer incoming phone calls from agents and customers
• Assist with a variety of inquiries, including status on pending new business applications and pending in-force transactions
• Help with specific in-force policy questions, product information, current rates, and service issue resolution
• Process and maintain department SLAs by processing basic transactions and servicing customer requests with a sense of urgency and accuracy
• Navigate multiple administrative systems in support of our New Business, Claims, and In-force Back Office work ensuring you have an understanding and knowledge of processes and procedures.
• Keep and document detailed and concise notes on all interactions.
• Perform additional tasks or responsibilities at the request of management.

We're always looking for highly motivated, driven, and customer-centric individuals to join our team. We are hiring year-round for this role and have part-time, full-time, and remote opportunities available. We invite you to apply and explore a career at Symetra. If you're a strong fit, we'll reach out to you directly to start a conversation as opportunities become available.

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"At Symetra, you will find an environment where leaders, peers, and subordinates all work together. A place that values all your skills, whether academic, personal, or functional." Alex A. - Corporate Records Manager

"We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" Stephanie F. - VP Customer Service & Operations

Hourly Range:$21.00 - $31.96 plus eligibility for annual bonus program

Your education, experience and skills

Education Required

• High school diploma or equivalent combination of education and work experience required
• 1+ year Call center experience; managing large amounts of inbound calls strongly preferred
• Insurance or finance industry experience strongly preferred
• Outstanding customer service orientation, sense of urgency, and a high level of personal integrity
• Identify customers' needs, clarify information, research every issue, and provide solutions
• Excellent interpersonal skills and the ability to build and cultivate relationships with your team, internal business partners, and our customers
• Strong team orientation, customer focus, and the ability to thrive in a fast-paced, results-oriented environment where change and ambiguity are the norm
• Ability to handle multiple responsibilities and priorities concurrently
• Technical savviness and the ability to learn systems quickly
• Proficient in MSFT Suite
• Ability to problem solve, think quickly and multi-task
• Strong communication skills and a stickler for attention to detail
• At ease on the phone with both outbound and incoming calls
• Maintain records of all conversations in our database in a comprehensible way

• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Give back to your community and double your impact through our company matching and/or participate in our company-wide week of service each June
• Want more details? Check out ourSymetra Benefits Overview

We empower inclusion.

At Symetra,we aspire to be the most inclusive insurance company in the countrywe're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our effortshere.

Creating a world where more people have access to financial freedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

www.symetra.com/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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