Information Systems Engineer

Information Systems Engineer

Project Details:

Primary support for end users on all technology or systems related issues at the local level. Plan, coordinate, and deploy information system technology at business unit and job site locations. Act as liaison between Information Services and the business for technology implementation. This individual will be supporting around 250 end users.

Responsibilities:

Independently troubleshoot and resolve end user issues in the areas of voice, data, applications, commercial software, workstation configuration and problem resolution.

Resolve advanced technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems within business unit.

Provide complete recovery from disaster or failure of equipment identified during daily system backups of the local server and other mission critical business unit infrastructure.

Develop and maintain up-to-date documentation of the local technology infrastructure.

Document and resolve escalated end user issues; provide continuous updates on the status of resolution efforts.

Provide information services briefings during management meetings.

Manage inventories of software, versions and applications of desktop computers. Control additions, deletions and changes in equipment assigned to the unit.

Qualifications:

Bachelors degree in information services, computer science, operations, management, or a related field and minimum of 5-7 years.

Demonstrated proficiency with Windows Server administration, active directory and DNS.

Advanced knowledge of LAN/WAN computer environments and concepts. Extensive knowledge of PC and peripheral support

. Experience supporting multiple desktop and laptop technologies

Expertise using and supporting:

All versions of Windows

All versions of Microsoft Office installation and support

Malware/spyware/anti-virus software

Multi-function Printer and Scanners

Android and iPhone

Windows wireless technology

Microsoft Service Center or equivalent ticket management system experience

Microsoft System Center Configuration Manager (SCCM) reports/ software automation

* Strong customer service skills*