Customer Care Executives - Online Food Delivery

Company Overview

31 PARALLEL IT & BPO SOLUTIONS PRIVATE LIMITED is a rapidly growing company based in Shimla, Himachal Pradesh, India. With a team of 51-200 employees, we specialize in providing IT and BPO solutions to our clients.

Our commitment to excellence and customer satisfaction sets us apart in the industry.

Job Overview

We are looking for Customer Care Executives to join our team at 31 PARALLEL IT & BPO SOLUTIONS PRIVATE LIMITED. As a Customer Care Executive - Online Food Delivery, you will be responsible for delivering exceptional customer service and support to our online food delivery customers.

This is a great opportunity for a fresher with less than 1 year of experience to kickstart their career in the customer service industry.

Qualifications and Skills

• Excellent verbal and written communication skills in English and Hindi
• Strong problem-solving and decision-making abilities
• Empathy and patience in dealing with customer queries and complaints
• Ability to multitask and work in a fast-paced environment
• Attention to detail and accuracy in data entry and order processing
• Basic computer skills and familiarity with online food delivery platforms
• Ability to work both independently and collaboratively in a team
• Flexibility to work in rotating shifts, including weekends and holidays
• Fresher with less than 1 year of experience

Roles and Responsibilities

• Respond to customer inquiries and provide assistance regarding online food delivery services
• Handle and resolve customer complaints and concerns in a professional and empathetic manner
• Ensure timely and accurate delivery of orders by coordinating with delivery partners
• Provide information and updates on order status, delivery times, and product availability
• Process customer orders, cancellations, and refunds accurately and efficiently
• Maintain customer records and update customer information as necessary
• Coordinate with other departments to address customer issues and escalate complex cases when needed
• Stay updated on product offerings, promotions, and policies to provide accurate information to customers
• Adhere to company policies and procedures for customer service and data privacy
• Achieve and exceed individual and team targets for customer satisfaction and service quality