Front Desk Agent

To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. . To provide assistance & services for guests in order to ensure guest satisfaction.

Responsibilities

* To be thoroughly acquainted with all check-in & checkout procedures and policies. To be able to make, change & cancel reservations. Be familiar with all technical equipment as related to the Front Desk. To be familiar with all Resort facilities, outlets and hours of operation. To be familiar with general organization set-up. To be familiar with the inter-relationship between the different departments. Must be able to complete multiple tasks for guest in a timely & efficient manner. Consistently adhere to all resort policy and procedures Consistently meet and greet all guests and provide exceptional guest service in handling all requests. Post charges as required Responsible for assisting in the Resort cross marketing initiatives Responsible for up-selling to generate incremental room revenues Consistently answer the telephone in 3 rings and use proper greetings Retains responsibility for a $300 bank, and is responsible for handling all incoming and outgoing cash accurately Responsibility for effective utilization of resources to assist guests with all requests Never say no. You must find a way to satisfy the guest needs at all times.

Qualifications

* Maintain and sell resort gift cards Maintain a clean and organized work area Excellent guest service skills required Ability to multitask Friendly and hospitable attitude Inherent willingness and desire to please people Any and all reasonable requests of management Excellent customer service practices Adherence to departmental and property standards and procedures Teamwork: Works efficiently and effectively as member of a team; communicates and cooperates with property staff

**Apply for Front Desk Agent**

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