Operations Support Specialist

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**Description** ***ONLY HIRING IN DC, MARYLAND AND VIRGINIA*** ***TEMPORARILY REMOTE DUE TO COVID-19***

Lafayette Federal Credit Union has been dedicated to providing the highest level of service to our members since 1935. We understand that in order to give the best to our members we must give the best to our team. As an institution, we are committed to the success of each employee and the betterment of our community. We are proud of our competitive pay and attractive benefits package that provides those with Lafayette Federal careers the resources needed to manage their heath, promote their well-being, and help plan an exciting future. Lafayette Federal Credit Union (LFCU) is currently seeking Operations Support Specialist for our Headquarters location. You will be joining a dynamic team focused on providing credit union members with an unparalleled service experience. As an Operations Support Specialist you will be empowered to do whats right for the member because you have a passion for helping others succeed. You must possess proven customer service skills, including strong verbal and written communication. As an Operations Support Specialist you will be working closely with your our Operations Manager to open new membership accounts referred by our Consumer Lending team and having follow up conversations with our new members to explain their membership and cross-sell them on additional credit union products and services.

**The Operations Support Specialist will be responsible for:**

* Opening new member accounts and providing general information to new members

* Cross-selling Credit Union products and services to new members

* Verifying eligibility and documentation for new member accounts

* Reviewing new accounts for accuracy and proper setup

* Processing new account openings in tandem with the Indirect Lending team as well as recommending process improvements

* Establishing new HOFLC members, obtaining data and reports, and collecting HOFLC deposits

* Some other duties as assigned

You will be working in a stable and consistent environment in a growing organization. You will have a lot of opportunity for growth and progression as you work in teams with an emphasis in training and development of our employees. Our staff enjoys being rewarded for their success and for the value they bring by helping our members achieve financial success in a community oriented and member-focused branch. If you enjoy learning about banking products and services, and interacting with members regularly to improve their relationship with you and the credit union, this is the career for you. **Requirements** You must have the ability to maintain a positive and empathetic attitude at all times and be able to communicate with our members through various channels. You will be building and maintaining member relationships and promoting credit union products and services. You must be able to process account transaction requests, work to resolve member inquiries in a timely manner and have full accountability of new member requests from inception to resolution. You must be willing and able to do outreach to the members on the behalf of the credit union.

**Competencies were looking for in this role:**

* Integrity

* People Focused

* Accountability

* Communication

* Loyalty

* Adaptability

Qualified candidates will have the following:

* A positive credit standing

Experience

* Six months to two years of similar or related experience

* A high school education or GED.

Technical Skills:

* Proficiency in MS Outlook, Excel, and Word

Interpersonal Skills:

* Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

* Strong business development and/or sales skills.

* Good communication skills, both verbal and written

Physical Requirements:

* This position requires manual dexterity, the ability to lift files and open cabinets.

* This position requires bending, stooping or standing as necessary.

Work Environment:

* This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

***Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer*** **EOE/AA/VETERAN/DISABLE**