Back to results: senior user experience architect / US
Posted on: 24 Mar 2024
Job Location: Etoile, US
Job Description:
Standard Job Title:
UX Designer or Voice/Speech Designer
Project Scope/Job Details:
-Transformation of contact center to cloud in order for more centralized tools. This includes legacy work to improve.
current platforms.
-Need someone to take on the design work for the legacy platform maintenance, they will be doing voice interface
designs for enhancements such as prompts etc.
-Working with POs, Business Analysts and SMEs to enhance designs, they will receive requirements then begin to
work on their designs.
-The resource will be looking at design standards, will need to support crafting those standards and employing them
-Freelance designers can be a fit but will need to possess the specific voice/speech designer, IBR systems
-Familiarity with conversational design and menu-based designs
Technical skills
-NAS-industry tool for nuance of platforms of IVR-Speech components (Official source of record for the design)
-DDS -Detailed design specifications
-Familiarity with other nuance tools such as Nuance client portal (NCP) and On demand insights (ODI)
-These tools are vital and needed as these are specific and complicated to read, they should be considered required
Pay Range: $62- $67/hr. on W2.
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