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Manager, Operations - Visual Design

Walmart

Posted on: 18 Mar 2024

Job Location: South San Francisco, US

Job Description:

Position Summary...

What you'll do...

The team you'll get to join:

On the Driver Experience team, we're focused on creating an intuitive gig-driver experience that just works. One that is built through the lens of agent success which fosters trust and transparency, nurtures driver retention, and enables a differentiated support experience - empowering us to become a low-cost delivery partner and platform of choice for gig-drivers everywhere.

The Driver experience team views optimizable contact rate as a defect and is focused on reduction of contact rate as our primary OKR. We do so by holistically analyzing the experience across every phase of the driver journey and collaborating with product and engineering to enhance existing platform experiences, reduce high-friction pain points, and eliminating working as designed defects.

In a lot of ways, we function like a startup, meaning you'll leverage cross functional leadership, a collaborative mindset (understanding the impact your suggestions have on other teams' goals and OKRs), and a full range of product thinking and customer experience/operational strategist skills across all organizations.

Where you'll help:

As a Visual Designer on the Driver Experience Content team, you'll have the opportunity to bring our initiatives to life through the creation of engaging and informational email campaigns, newsletters and other content and communication efforts impacting the Spark Driver app. You'll work with our website team to help design our new website and help shape the look and feel of our brand experience, tackling brand design spanning across the digital, print, and video landscape.

You'll also be responsible for collaborating with cross-functional partners to develop designs supporting a variety of initiatives related to Spark Driver. You will also leverage your project management skills to prioritize, maintain, report, and track the status of all visual design content in development and ensure it is delivered on time to support initiatives. Additionally, you will leverage your content management skills ensuring all visual designs are accessible organized across all content libraries.

You will sweep us off our feet if:

You have flexibility and adaptability: The ability to adapt to changing circumstances and shifting priorities is crucial, given the past paced nature of our work and industry.
Creativity and Innovation: An ability to think outside the box and come up with new and innovative solutions to educational challenges leveraging design. This includes staying informed about the latest developments in visual design practices and trends.
Have experience partnering cross-functionally from kick-off to final delivery.
You are incredibly detail oriented but can also think of the big picture and strategy.
Have experience building and extending brand design systems across platforms.
Are fluent in Figma, Adobe Creative Suite (specifically InDesign, Photoshop and Illustrator)
Have 5+ years as a designer (either working for in-house creative teams or agencies)
Have 2+ years leveraging project and content management methodologies and tools
Have a design portfolio with examples of brand, web design, and illustration work showing projects you've worked on

You will blow us away if you also:

Have experience designing email leveraging Braze
Proficiency in HTML and CSS
Familiarity with email template framework and responsive design techniques

Live our Values
Culture Champion
Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Embrace Change
Curiosity & Courage
Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Deliver for the Customer
Customer Focus
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinking
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.
Focus on our Associates
Diversity, Equity & Inclusion
Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
Collaboration & Influence
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Management
Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at .

The annual salary range for this position is $91,000.00-$169,000.00

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

- Regional Pay Zone (RPZ) (based on location)

- Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification
Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

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