PC Support Administrator

JOB DESCRIPTION                                                                                         Date : 24/02/2024

JOB TITLE

Department

REPORTING LINE(S)

LOCATION

PC Support Administrator

Technologies Group

Direct line:  Workplace Support Team Leader

Chennai

MISSION

The PC Support Administrator is responsible for internal users IT support, maintain digital workplace environment operational and manage IT assets, network access and hardware /software provisioning for employees, contractors and third parties according to security policies.

 TASKS & RESPONSABILITIES

·       Provide IT support to internal users

·       Manage company network accesses and Active Directory according to security policies

·       Manage new starters and leavers IT process

·       Installs, adapts workstations to the user, operates the connections of the network elements.

·       Integrates smartphones and tablets and communication systems into the company's information system.

·       Integrates, operates and supports office copiers and printing systems

·       Setup, operates and supports meeting rooms communication solutions

·       Collaborate with Site Managers to setup, operate and support physical security systems (door access control and video surveillance)

·       Diagnoses an anomaly, remedy problems by an internal or subcontracted intervention, apply the preventive maintenance plan.

·       Detects and removes viruses, ensures the backup of computer data.

·       Keeps the inventory of the hardware and software up to date, managing hardware stock and licenses availability.

·       Manage IT Purchasing process for on time supply of IT equipment and software

·       Participates in the deployment of the company's messaging and collaborative system and trains users as required.

·       Assists remotely or on site, in order to solve user’s incidents (hardware or software) as soon as possible, within agreed SLAs.

·       Keep a permanent technological watch on workplace digital environment.

·       Automate daily tasks such as system or software installations, security updates

·       Monitor and manage technical alerts, ensuring proper escalation as needed

·       Write technical and support documentation

·       Apply and enforce security policies

 PROFILE REQUIRED

Must have

·       Professional English.

·       Expertise in :

•      Windows Professional, IOS, Android

•      Active Directory and Azure AD

•      Office 365

·       Knowledge in :

•      Windows server and powershell

•      Networking

•      Supplier management

·       “Team Player” attitude

·       Knowledge of various IT and business functions

·       Capacity to work with an agile methodology.

·       Great interpersonal, problem-solving, analytical, and research skills.

Nice-to-have

·       Knowledge in MacOS

·       Experience in automotive or industrial business.

·       Professional French or German or Chinese.

 Skills & Abilities

·       Solid Windows technical background.

·       Service oriented approach

·       Knowledge of basics ITIL, project management methodologies

·       Knowledge of basics of IT security and networking

·       Good written and verbal communication skills

·       Innovative thinking

·       “Can do” attitude

IT Suppliers management experience