Computer Operations Specialist

ROTATING SCHEDULES - 12 HOUR SHIFTS

The Specialist installs, uninstalls, and moves hardware including but not limited to cabinets, shelves, power strips, rails, servers, storage, fiber/copper/other cables, and other devices in the Data Center. The specialist manages documentation and labels devices, racks, and cables. The specialist works in a standard ticketing system, providing clear, timely, and appropriate communications.

This position will be responsible for the day-to-day operational needs of data center facilities in a 24 X 7 operating environment. They will maintain the proper operating conditions for all IT processing and network equipment to ensure 100% uptime for all systems. The specialist supports Data Center uptime through attentive and proactive monitoring of facilities systems including fire suppression, water infiltration detection, air cooling, and power.

Responsibilities:

• Provide clear, timely, and appropriate communications using a standard ticketing system
• Execute MACs (Moves/Adds/Changes) for data center devices, infrastructure, and cabling while following Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies
• Monitor all data center critical facility systems: fire suppression, water infiltration, air cooling, and power
• Collaborate with internal and external parties to assist in critical facility system incident response
• Coordinate & communicate with customers to provide data center remote hands support
• Manage data center access and maintain physical security of infrastructure and IT assets
• Create, manage, and maintain thorough documentation of IT assets, chain of custody, and shipments.
• Track, audit, and update data center & IT assets within Data Center Infrastructure Management (DCIM) software.
• Thoroughly prepare IT hardware for destruction in coordination with a third-party vendor
• Facilitate communications & notifications during major incidents (critical application outages)
• Prioritize workloads, communicate roadblocks, and collaborate in alignment with VUMC and the Data Center's mission.
• On-Call, Vacation, and Sick Coverage as needed to maintain 24x7x365 operations
• Other duties as assigned