Customer Service Supervisor - The Faraday Centre

**Below is a brief description of this vacancy**

This page outlines the vacancy and the key skills and responsibilities for the role.

**Customer Service Supervisor - The Faraday Centre**

Napier, New Zealand

Reference: 5678597

***Fixed-term (until end of April 2022) part-time - 24 hours per week.***

Napier City Council is one of Napier's biggest and most desirable employers - we value excellence, integrity, sustainability and outstanding customer and community service.

The Faraday Centre is Hawke's Bay's Museum of Technology. It's a place of discovery where history comes alive through hands-on experience.

We have a newly approved position of Customer Service Supervisor for the Faraday Centre. The main function of the role is to ensure the effective and efficient day to day running of the Faraday Centre Customer Services during museum opening hours and events. This role is a fixed-term part-time position of 24 hours per week including flexibility to work weekdays, weekends, public holidays and events.

You will provide direction and leadership support to both staff and volunteers, and develop and maintain a positive supportive working environment.

In addition, you will actively seek opportunities to increase ticket sales and promote the museum for events and other commercial strategies. You will also participate in the development of Friends of the Museum and other public programmes.

**For this role you will bring:**

* Experience in leading high performing, customer focussed teams

* Minimum 5 years in service / retail / hospitality roles

* Able to communicate effectively with a wide range of customers

* Your self-motivation to be an ambassador for the Faraday Centre

We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status although applicants must have existing rights to work in New Zealand. Napier City Council is responsible for Civil Defence emergencies and as such, all staff may be called upon to support the response

Our preferred candidates will be required to undergo pre-employment screening which includes drug testing and, for some roles, health screening.

Applications Close: 22 Oct 2021