Front Desk Supervisor

**Job Description**

The Hilton Wilmington Christiana is looking for a Front Desk Supervisor to join the team and grow within the company!The Front Desk Supervisor's primary function is to assist the Director of Front Office with the daily operations of the Front Office.

He or she acts as a supervisor to all Front Office personnel, assist with guest complaints, represents management in the Front Office in the absence of department Director.

He or she is also responsible for safeguarding both the hotel's guests and its assets by following all established safety and security policies and procedures.

The Front Desk Supervisor is accountable for ensuring that guest interactions with Front Office personnel are handled properly, and that the experience is a pleasant one for the guest.

* 3 to 5 years of experience in a hotel or a related field preferred

* Supervisory experience required

* High School diploma or equivalent required

* College course work in related field helpful

* Previous customer service experience strongly preferred.

* Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio.

* Ability to work with Microsoft Office products and various other software programs.

* Valid driver's license required.

**Other details**

* Job Family New Jobs

* Pay Type Hourly

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* 100 Continental Dr, Newark, DE 19713, USA

**Job Requirements**

See Job Description. **About this location**

class: Midscale room Count: 251-500 location Type: Urban location TypeUrban Richard Jabara CEO Richard Jabara is a second generation hotelier and has been active for 40 years in the development and management of hotels. A graduate of the University of Denver Hotel School, he is experienced in the turnaround of distressed properties and all facets of hotel development, including site location, construction and major renovations. Based in Danbury, CT, Richard is President and CEO of Meyer Jabara Hotels which operates 24 hotels under licenses from Marriott, Hilton, Hyatt, Sheraton and Holiday Inns. His involvement in the daily management of these hotels includes annual planning, development of senior and on-site management and enhancing operational excellence. Under his leadership Meyer Jabara Hotels has won awards for excellence from five different franchisors. He believes in the principles of non-directive management, leadership and learning. He has embraced and brought to Meyer Jabara Hotels the Journey Management System developed by well known management consultant and author Dr. James Belasco. Richard has been active in industry committees for many years. He has been involved with the Hotel-Motel Association of New York City and was a member of the Ad Hoc Committee which negotiated the union contracts for 250 New York City hotels. He is past Chairman of the Owners' Association of Six Continents Hotels and Resorts, franchisor of Inter-Continental, Crowne Plaza, Holiday Inn and Staybridge Suites hotels. Richard brings his extensive business experience to various other organizations. He is currently the President of the Parish Council at his church and a member of the Board of Directors of Danbury Hospital. He is also one of the founders and supporters of Dream Come True, a regional charity that directs their efforts in helping terminally ill children and their families.