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Ground Operations Crew

JetBlue Airways Corporation

Posted on: 12 Mar 2024

Job Location: Massachusetts, US

Job Description:

Position Title: Ground Operations Crew (BOS)

Position Summary

The Ground Operations Crew loads and unloads Customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, assists with ramp service duties including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist Customers when needed, and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers and proficient in using computers. Crewmembers must be prepared to work outdoors under various weather related conditions.

Essential Responsibilities
Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment
Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
Works in a ramp environment
Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
Operates external aircraft equipment
Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories
Assist Customers with special needs, e.g. Customers who need assistance in boarding
Guides aircraft to and from aircraft parking locations
Occasionally carry a handheld radio and communicate effectively with proper radio etiquette
Occasionally assist with loading and unloading mail, small packages and human remains
Ensure and maintain a safe environment and operation
Other duties as assigned

Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
One (1) year customer service or sales experience
Must be at least 18 years old
Complete fluency in written and spoken English
Successfully complete a job assessment
Must be able to adhere to JetBlue Uniform Policy Manual Standards
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Able to follow safety guidelines
Able to perform under pressure and within fixed time constraints
Able to work in all types of weather conditions
Able to make occasional trips to other locations for training or temporary assignment
Must be able to give and receive verbal communication
Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers
Maintaining a positive, good-natured attitude is essential
Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is needed
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Depending on location, may need to acquire and maintain a United States Customs Clearance
Possess and maintain a valid Driver's License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards
Available for occasional overnight travel (10%)
Legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship
Pass a ten (10) year background check and pre-employment drug test

Preferred Experience and Qualifications
Bilingual skills
Previous airline experience
Proficient with Microsoft Office suite

Crewmember Expectations
Regular attendance and punctuality
Able to maintain a professional appearance
Potential need to work flexible hours and be available to respond on short-notice
When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Upholding JetBlue's safety performance metric goals and understanding how they relate to their duties and responsibilities

Equipment
Computer/Electronic Tablet and other office equipment
Ground service equipment
Handheld radios
Public Address System
Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)
Free-standing computer kiosks used to identify and process Customer reservations
Light Emitting Diode (LED) screens and signs

Work Environment
Airport Ramp environment; the outdoor environment may present weather variations and elevated noise levels
Ability to work weekends or irregular shifts
Able to make occasional trips to other locations for training or temporary assignment
Subject to weather and elevated noise levels within airports
Ability to stand for an extended period of time

Physical Effort
Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.

JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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