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Museum Guest Relations Associate - MOCA

University Of North Florida

Posted on: 10 Mar 2024

Job Location: Jacksonville, US

Job Description:

Museum Guest Relations Associate - MOCA

Please see Special Instructions for more details.

Applicants must complete an online application, as well as upload supplemental documents, at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Tim Blakewell at (904) ###-#### or email t.blakewell(at)unf.edu

Posting Details

Position Information

Job TitleMuseum Guest Relations Associate - MOCADepartmentMOCA - AdministrationPosition Number942013Requisition Number063926Position TypeOther Personnel Services Part TimeFull Time/Part TimePart-TimeTime-limited throughN/AHours15-20 hrs wk, Weekdays and Weekends, occasional pm & ArtWalk shifts required.Hourly Rate$14.00Job Summary/Responsibilities
The Guest Relations Associate acts as first point of contact for visitors to the museum at the guest relations desk. The Guest Relations Associate is stationed at the guest relations desk and is responsible for welcoming guests, handling admission and membership sales transactions, special event staffing, and managing general customer service needs. The Guest Relations Team and MOCA Ambassadors play a key role in animating the museum's mission which is to "promote the discovery, knowledge, and advancement of the art, artists, and ideas of our time".

Cannot be a current UNF student for this position type.

Responsibilities:
Provide excellent customer service, greeting customers and orienting them to the museum.
Provide solutions to visitors and inquiries at the front desk in person, via phone and email.

Cross-trained to act be posted in the galleries in addition to front desk and serve as docents and lead meaningful conversation in gallery discussions and push visitors to experience art from a range of perspectives.
When in the galleries is responsible for supervising the galleries and engaging guests with additional information about current exhibitions and museum collections.

Engage visitors with additional information regarding exhibitions and museum programs. Assist with selling museum memberships to returning visitors.

Assist in conducting surveys and post program feedback.
Follow museum visitor check in policies and procedures.
Provide general museum information regarding upcoming exhibitions and events.
Keep an accurate register, manage daily admissions and the QuickBooks REVEL POS software.
Maintain records and spreadsheets of museum attendance for monthly, quarterly, and annual reports.
Maintain stocks of informational brochures for guests and rotate or replenish as needed.
Attendance at initial and ongoing team training sessions is required.
Supervise galleries to insure proper visitor guidelines are followed.
Required Qualifications
High School Diploma

Minimum of 1 year of retail and/or customer service environment with a working knowledge of cashiering, receipt processing, and end of day reconciliation.

English proficiency
Exceptional customer service skills
Excellent communication skills
Passion for museums, art history, and contemporary art.
Capable of dynamic interactions and conversations with the public, including UNF communities as well as children, youth, and adults.
Strong desire to work collaboratively.
Highly reliable, dedicated, responsive to email communication, and punctual
Ability to multi-task and be comfortable working in high traffic areas
Willing to work evenings and weekends.
Must be proficient in Microsoft Office Suite applications (Word, Excel, Outlook, etc) and working knowledge of QuickBooks, Access and PowerPoint.
Knowledge of point of sale (POS) system.
Experience in using and/or training on computerized accounting system, computer software to include the ability to create and maintain spreadsheets and databases.
Preferred Qualifications
Ability to engage large groups of people.
Knowledge of downtown Jacksonville.
Confident in ability to multi-task.
Statement(s) of UnderstandingBackground CheckStatement(s) of Understanding Definition
This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.
Equal Opportunity
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who complains of discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of University Regulation.
Carnegie
UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.
Faculty Initiatives
The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.

Posting Detail Information

Anticipated Start Date04/15/2024Job Posting Date03/08/2024Application Review DateApplication DeadlineOpen Until FilledYesPoint of Contact InformationTim Blakewell, (904) ###-#### or leave msg at (904) ###-####Hiring OfficialBen ThompsonLocation if not JacksonvilleJacksonville, FLSpecial Instructions
Applicants must complete an online application, as well as upload supplemental documents, at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Tim Blakewell at (904) ###-#### or email t.blakewell(at)unf.edu
Quicklink

Supplemental Questions

Required fields are indicated with an asterisk (*).

*How many years of customer service experience do you have?

*Are you a current UNF student or will you be enrolled by the time the position begins?

Documents Needed to Apply

Required Documents

Resume

Cover Letter/Letter of Interest

Optional Documents

Apply

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