BCycle Technician

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!

Job Location

BCycle Nashville

Job Description

Trek & BCycle, its bike share subsidiary, are proud to operate bike share in Nashville.

Position Summary:

BCycle is looking for an energetic, self-motivated Service Technician to join the team at Nashville BCycle. The Nashville BCycle Service Technician will be a dependable, hardworking team member who enjoys the challenge of a dynamic environment, is adaptable, and works well with a variety of people. This role is a public face of BCycle in the field; therefore, a positive and friendly attitude is an absolute necessity! As employees of Trek Bicycle, an awesome place to work, Nashville BCycle team members are eligible for Trek employee product discounts.

Responsibilities:

* Work under the direction of the Operations Manager and General Manager to ensure a safe and reliable electric bike share service:

* Station and dock mechanical and technical performance

* Station power management

* Bike fleet power management and maintenance

* Bike station rebalancing

* Station and bike cleanliness

* Customer service & special event support

* Support station installation and removal process

* Coordinate with customer service and operation feedback to serve the needs of customers

* Utilize system software and operations ticketing system to support operational excellence

Requirements:

* Excellent organization, written and verbal communication skills; ability to follow direction, exercise good judgement, and meet deadlines.

* Ability to understand technical aspects of bicycle maintenance, technical product and software troubleshooting, and proficiency working with software-based tools and platforms to organize and manage work.

* Valid driver license and clean driving record (no major violations in past 5 years; no more than 2 minor in past 3 years).

* Job may require hours that exceed 8 hours per day and/or 40 hours per week. Evening, weekend, and holiday availability and flexible scheduling

* Requires stooping, reaching, biking, and lifting of 60+ pounds.

* Small team skills and a willingness to have fun while completing the goals are a must!

Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish the needs of Nashville BCycle.

Preferred Qualifications

Direct experience working in bike share / micro-mobility operations

Familiarity with Bosch Ebike Systems and tech certified or willing to learn about electric systems.

Trek Benefits:

* Flexible and fun company culture

* Competitive health care

* PPO & HDHP medical plan options, Dental insurance, Vision insurance

* Flexible Spending Accounts (FSA)

* Free life insurance & optional term life insurance

* Competitive vacation package

* 401(k) with match and Employee Stock Ownership Plans (ESOP)

* 12 weeks of maternity leave with 100% pay

* Flexible holiday schedule - 10 company holidays

* Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)

* Employee discounts on all product

* Deep partner retail discounts

We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish