Customer Care Spanish Preferred

**Position:** Customer Care Spanish Preferred **Location:** Sarasota, FL

**Job Id:** 433 **# of Openings:** 0 VWi is currently seeking Full-Time Spanish Speaking Customer Service Specialists to join our team of experts resolving client issues. In this position, you will be responsible for contacting clients and communicating requests from the collection team. You will facilitate interaction with clients in a way that is in accordance with the companys delivery strategy. Establishes rapport and promotes effective relationships, upholding commitment to customer. You must possess the ability to communicate in a professional manner with customers while demonstrating a favorable image of the organization through problem solving skills. **Experience and Requirements:**

* Communicates with clients to facilitate and resolve customer service issues.

* Document call results, including the disposition of call, and update information as necessary.

* Safeguard company assets, customers privacy and other proprietary information.

* Maintains compliance with legal and regulatory requirements, as well as following company and client policies, procedures and guidelines.

* High School Graduate (min), AA Degree or higher preferred 2-5+ years experience

* Excellent computer skills Software - MS Office (Word/Excel), Data Entry, AS400 o Hardware PC, Phone, Fax, Copier

* Previous experience in a call center/customer service/telephone sales or credit/collections environment preferred

* Ability to work in a fast-paced, structured, dynamic and high-transaction environment

* Exceptional communication skills (written and verbal) and professional phone etiquette

* Ability to build rapport quickly to resolve client questions and/or needs

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