Car Concierge

**Car Concierge**

at Shift Whittier, CA As the face of Shift you will be directly responsible for bringing trust and simplicity to all of our appointments with each and every customer. Your success in the role will ensure that the company provides all of our customers with the smoothest and easiest experience possible. **Youll Work On**

+ Evaluating customers vehicles and providing them with accurate vehicle valuations

+ Providing customers smooth and easy test drive and delivery appointments

+ Facilitating the purchase and sale of vehicles by becoming an expert on DMV paperwork

+ Solving problems by working hand in hand with internal Sales, Financing, and Field Support Reps

+ Making efficient decisions to ensure successful appointments and excellent customer experience.

+ Partnering with the customer to provide excellent service on a daily basis during every interaction

**You Have**

+ Interest in customer service and connecting with people.

+ High attention to detail.

+ A strong ability to learn quickly and adapt to new situations.

+ Self-motivation and team-orientation.

+ Calm demeanor under pressure.

+ Eagerness and desire to take on new responsibilities.

+ Highly effective oral and written communication, interpersonal, and organizational skills.

+ Flexibility with your schedule and are open to working mornings, nights, and weekends.

+ Valid driver's license and a clean driving record.

**Nice-to-have**

+ Previous startup experience.

+ Previous retail sales experience with consumer technology.

+ Experience with Salesforce and Slack.

**Perks**

+ Potential to earn monthly bonuses on top of your normal compensation.

+ Competitive medical / vision / dental benefits for full-time employees and their families.

+ Flexible full and part time schedules

Shift is a leading end-to-end auto ecommerce platform transforming the used car industry with a technology-driven, hassle-free customer experience. Our mission is to make buying or selling a used car fun, fair, and accessible to everyone. Having gone public in October 2020, we are at the beginning of our journey and hope you join us for the ride!

At Shift, were all about growth - we are a culture of people who are eager to grow, who are ready to roll up their sleeves and learn new things. We were founded by a scrappy group of visionaries who were by no means car experts but who had the desire to work together to change an industry. Well take the open-minded go-getter over the pure subject matter expert any day.

We also believe cars are meant for everyone, so our company should be, too. We never discriminate against any candidate on the basis of gender, sexual orientation, gender identity, age, race, ethnicity, religion, color, national origin, marital status, veteran status or disability status. We welcome and encourage people of all backgrounds and walks of life to apply, even if youre unsure if you meet all the requirements. (Even if this particular role isnt the right fit, chances are we will have the right one soon.)

Location (City) * **U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Shift are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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Expires 05/31/2023

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Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

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* Intellectual disability

* Missing limbs or partially missing limbs

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Disability Status

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .