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Deskside Support Specialist - Plano, TX

Merge IT

Posted on: 25 Feb 2024

Job Location: Plano, US

Job Description:

Our enterprise-level client in Plano, TX, has an immediate need for a Deskside Support Specialist. Please see below for full details

Job Notes:

--3-6+ month contract / extendable and likely to go perm with good performance.

--Drug & Background check required.

--Onsite in Plano and McKinney, TX.

--COVID-19 and Flu Shots required.

--Position will split time with 2 days/wk in McKinney at a hospital and 3 days/wk in Plano at another hospital

The Client Services Desk Side Technician role revolves around IMACs (Installs, Moves, Adds, Changes) and technical hardware support. It is a "hands-on technical role that requires good people skills along with workstation support knowledge.

Position is responsible for desk-side support in a Windows environment. Support includes installs, equipment pick-up, and equipment inventory. Perform miscellaneous software & hardware installs, configuration of Windows PC Equipment, provide 2nd and 3rd level trouble shooting of all problems related to this activity. Installers are also responsible for un-boxing equipment as well as packing systems for shipment to remote locations. Candidate must be customer service focused. Must be able to follow schedules and perform administrative tasks.

Individual must be self-starting, able to work alone and within a team, follow detailed processes, and open to flexible scheduling. Should be able to troubleshoot and isolate issues related to end user computing environments, printers, computer devices, and other attached devices.

Preferred experience: Advanced Experience with Windows operating systems, imaging technologies, asset tracking and inventory systems.

Responsibilities:

- Analyze and resolve hardware/software problems onsite or remote operational mode

- Design, installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows

- Removal and installation of hardware components and peripherals

- Installation of additional software and manually and via deployment console

- User requests for technical advice and support

- Installation and customization of client equipment

- Provide concierge support to VIP/Executive personnel as needed

- Classification of technical queries and forwarded to relevant departments

- Documentation of customer inquiries

- PC Refresh Life Cycle Process and deployment

- Use client security tools (antivirus, encryption)

- Use remote support tools, and ticketing tools

- Customizing user profiles

- Hardware installation and hardware expansion

- Instruction and advice to the user

- Backup and restore of user data

- Coordination with IT coordinators and users

- Some weekend work required

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka Big Name - think big banks, big pharma, etc.).

We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser:

Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.

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