Guest Service Agent - Christiana Hilton

**Job Description**

Christiana Hilton is looking to hire Full Time and Part Time Guest Service Agents.

Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.

Primary Responsibilities:

* Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service. * Maintains a"can do" and a"guests first" attitude at all times.

* Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.

* Attends scheduled training sessions within the hotel as dictated by the Hilton brand and the hotel management.

* Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures as established.

* Abide by established procedures for hotel accounting, credit control and handling of financial transactions.

Requirements:

* Previous hotel Guest Service experience a plus

* Must be willing to work a variety of day/night and weekend shifts.

* Must be able to read, write and speak English.

* Requires strong organizational skills.

* Must be able to work independently.

* Able be able to be on your feet for long periods of time.

* Able to lift at least 20 pounds.

* Excellent people skills and an energetic personality.

* Computer experience strongly desired.

* Cash handling experience

**Other details**

* Job Family New Jobs

* Pay Type Hourly

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* 100 Continental Dr, Newark, DE 19713, USA

**Job Requirements**

See Job Description. **About this location**

class: Midscale room Count: 251-500 location Type: Urban location TypeUrban Richard Jabara CEO Richard Jabara is a second generation hotelier and has been active for 40 years in the development and management of hotels. A graduate of the University of Denver Hotel School, he is experienced in the turnaround of distressed properties and all facets of hotel development, including site location, construction and major renovations. Based in Danbury, CT, Richard is President and CEO of Meyer Jabara Hotels which operates 24 hotels under licenses from Marriott, Hilton, Hyatt, Sheraton and Holiday Inns. His involvement in the daily management of these hotels includes annual planning, development of senior and on-site management and enhancing operational excellence. Under his leadership Meyer Jabara Hotels has won awards for excellence from five different franchisors. He believes in the principles of non-directive management, leadership and learning. He has embraced and brought to Meyer Jabara Hotels the Journey Management System developed by well known management consultant and author Dr. James Belasco. Richard has been active in industry committees for many years. He has been involved with the Hotel-Motel Association of New York City and was a member of the Ad Hoc Committee which negotiated the union contracts for 250 New York City hotels. He is past Chairman of the Owners' Association of Six Continents Hotels and Resorts, franchisor of Inter-Continental, Crowne Plaza, Holiday Inn and Staybridge Suites hotels. Richard brings his extensive business experience to various other organizations. He is currently the President of the Parish Council at his church and a member of the Board of Directors of Danbury Hospital. He is also one of the founders and supporters of Dream Come True, a regional charity that directs their efforts in helping terminally ill children and their families.