User Experience Designer

Job Summary:

UX Designer with a strong background in UI/UX Design and user research to

Works with the product owner(s), customers and scrum team(s) to enhance our customer experience. In this role, you should be an analytical and creative designer who is able to grasp user needs and solve problems. A strong portfolio of successful UX and other technical projects is essential. Ultimately, you will make the product more user-friendly and intuitive to attract and retain customers.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to:

1. Strong UI/UX design skills showcasing problem solving techniques focused on the customer

2. Expertise in design software such as Figma, Figjam, and Miro.

3. Deep understanding of user-centered design principles and practices.

4. Strong understanding of usability principles, journey mapping techniques, information architecture, and interaction design.

5. Experience in conducting user research and usability testing to support evidence-focused design decisions.

6. Excellent communication skills to articulate design decisions and process.

7. Define and execute a customer centric strategy to focus on the customer experience through user research

8. Strong journey mapping experience.

9. Developing wireframes and task flows based on user needs

10. Collaborating with Designers and Developers to create intuitive, user-friendly software

11. Understand product specifications and user psychology

12. Conduct concept and usability testing and gather feedback

13. Create personas through user research and data

14. Define the right interaction model and evaluate its success

15. Work with existing UI Developer to create wireframes and prototypes around customer needs

16. Find creative ways to solve UX problems (e.g. usability, findability)

17. Ability to lead and manage a team

Basic Qualifications:

1. Bachelors degree in Business or other relevant discipline such as UX Design, Human-Computer Interaction, Design Thinking, or a related discipline.

2. 10+ years of proven experience as a UX Designer responsible for Design and UX Research and advocating for customer experience

3. 3 5 years of user research and usability testing

Other Qualifications:

1. Strong Interpersonal and consultative skills Seeks understanding, excellent listener

2. Strong presentation and communication skills

3. Ability to collaborate across product, engineering, marketing and key stakeholders

4. Detail-oriented and able to deliver at an elevated level of accuracy

5. Experience working with agile development methodologies.

6. Strong portfolio showcasing web application projects, detailing your role and process

7. Strong portfolio of design projects

8. Proven expertise in creating designs that work seamlessly across multiple devices and screen sizes

9. Background in project management and research

10. Familiarity with interaction design and information architecture

11. Proficient in design software (e.g. Figma)

12. Some knowledge of HTML/CSS; JavaScript/React is a plus

13. Problem-solving aptitude

14. Analytical mind with a business acumen

15. Effective communication skills and the ability to articulate design decisions and thought processes