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Software Engineer Specialist

Crescens

Posted on: 05 Mar 2024

Job Location: Nicholson, US

Job Description:

Job Title: Software Engineer Specialist
Location: Atlanta GA
Duration: 4+months
Type: Contract

Job Description:

As a Software Engineer Specialist for the Custom Applications Operations team within the client, you will provide technical support, troubleshooting, and issue resolution for custom software applications primarily developed on the .NET framework.
You will work closely with clients, endusers, and Support Specialists members to ensure the successful delivery of highquality support services. Functional areas of the custom applications are all aspects of the business: project information, contract management, invoice management, permit processes, approval workflows, and others.

Key Responsibilities:

Provide technical support and troubleshooting.NET in-house custom applications using Visual Studio (including VS2010, VS2013, VS2017, VS2019, and VS2022).
Ability to build and run applications from source control repositories, understand technical documentation provided by developers, find the root cause of issues, and add to backlog Sprint list for release fixes.
Assist in fixing bugs for release when assigned. Escalate bug issues that require additional resources and major changes to the application to the team lead/supervisor. Document findings and the root cause of the problem and meet with the assigned developer to provide conclusions.
Work on POC research with the assistance of a Software Architect and Database Architect.
Run SQL statements in SQL Server and Oracle to analyze issues reported in the application.
Create SQL statements for applications with backend support tickets and follow up database standards for the approval cycle for the team lead, database team, and architects.
Work with the assistance of architects and DevOps when assigned.
Troubleshoot, document, and resolve software issues and bugs.
Analyze, resolve, document, and track support tickets and issues in a ticketing system, add comments, and communicate with the users on the resolution completion.
Collaborate with project managers and development teams to identify areas for improvement in software functionality and user experience.
Communicate effectively with clients and stakeholders regarding technical issues and solutions.
Perform routing validations and monitoring of applications.
Assist with System Operations Team in deployments.
Work closely with Software Specialists to resolve problems in the application, an additional level of troubleshooting tier.
Participate in database, software, infrastructure upgrade analysis, validation, and deployments.
Participate in server upgrades for Business Continuity and Disaster Recovery (BCDR) private cloud infrastructure using the VMWare vSphere Metro Stretched Cluster (MSC).
Follow the Information Technology Service Management (ITSM) processes used within (Incident > Problem > Change) in Service Now (Ticking system).

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field
5+ years of experience in development, software support, or related role
Strong knowledge of the .NET framework and related technologies
Experience with Oracle and SQL Server databases to perform queries
Excellent problem-solving skills and attention to detail
Strong communication skills and ability to work collaboratively with clients and team members
Experience writing knowledge base articles to support custom applications
Developed applications in .NET technologies with Kendo UI Telerik, Web API, REST API, JSON, SQL DB, Oracle database, XML, and HTML5
Experience with ServiceNow ITSM system is preferred

Required:

Experience with the design, development, and testing of Enterprise IT Software Applications and Systems
Experience in upgrading, deploying, and support of Enterprise IT Software Applications and Systems
Experience working with complex enterprise applications, mainly in Microsoft Technology
Experience in providing Level 1 and 2 Technical production support and operations
Experience in integration of Custom Built, COST, or ThirdParty software systems with other enterprise systems using APIS and toolkits
Experience creating technical support documents and guides
Experience with interaction with Business Stakeholders and Users
Past project history and client references

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