Operations Manager

BFB Hospitality operates homestays around Delhi NCR, and we are currently seeking an individual to join our team as an Operations Manager in Gurugram.

In this role, you would be responsible for managing various aspects of our operations, including overseeing housekeeping, conducting quality checks, and ensuring timely maintenance of our apartments.

Responsibilities :

• Manage and supervise the cleaning staff to ensure all properties are cleaned to high standards between guest stays.
• Coordinate and manage late checkouts and early check-ins to accommodate guest needs while maintaining operational efficiency.
• Ensure timely maintenance and upkeep of the apartments, including addressing any repairs or issues promptly to minimize guest inconvenience.
• Conduct quality checks before guest check-ins to ensure apartments meet company standards and guest expectations.
• Oversee the management of laundry services, including scheduling and coordinating laundry pickups and drop-offs.
• Develop and maintain a checklist of utensils and amenities to ensure each apartment is fully stocked and equipped for guest stays.
• Monitor and manage inventory levels of supplies and equipment necessary for property operations, replenishing as needed

Requirements :

• Excellent communication skills and fluency in spoken English, with the ability to articulate information clearly and professionally
• Flexibility to work weekends and evenings as needed