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1372392 Customer Delivery Consulting Engineer

Cisco Systems

Posted on: 28 Mar 2024

Job Location: Coffeyville, US

Job Description:

*** The successful applicant will be performing work in US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. Must have the ability to obtain a Security Clearance***

***Must be on the customers site 3 days a week in Melbourne, FL******

What You'll Do

CX Americas, US Public Sector Advanced Services delivers innovative, end to end, optimized networking and architecture solutions to public sector IT leaders who are accelerating their mission by transforming their IT. Serving the U.S. Federal government, state and local governments, education, and publicly funded healthcare, we provide technical expertise, deep knowledge of the public sector domain, and a strong commitment to the missions of this unique group of customers.

This Network Engineer position will perform network configuration and management duties, to include OnPrem report generation and assist with a pending OnPrem to Operational Insights (OI) Edge migration. The physical work location for this position is Melbourne, Florida. For this role, onsite work is required approximately three days per week, three weeks per month.
Who You'll Work With
The U.S. Public Sector's Advanced Services team is comprised of geographically dispersed engineers that design, architect, and support work on critical networks with innovative Cisco solutions. This team is leading the way in providing foundational engineering and operations support with the expectation for networks and data centers to perform at the highest possible levels. We work with our customer in getting their infrastructure ready for future architectures and solutions and assisting them in navigating through proof of concepts and introduction of the same. Strong relationship building and interpersonal skills are traits of successful consultants in this organization. We are strongly focused on continuous development and training on new products/technologies that keep us in a leading position as industry network consulting leaders.
As part of this team, you will work directly with our customers and gain hands-on experience and exposure into their networks. You will collaborate on a variety of projects that have a real impact to our nation's security. We will value your ideas and perspective on how to get things done. You will work on network infrastructures and help to deliver business solutions.
Who You Are

A strong ability to interface with customers to obtain information and data to solve technical problems and earn the customer's respect to function as a trusted advisor.
An experienced route-switch engineer with the ability to troubleshoot and resolve technical problems on U.S. government networks.
The ability to participate in the creation and dissemination of technical collateral, intellectual capital, documentation, and knowledge transfer.
Based on project requirements, consult and work with customers and Cisco team members to plan, design, install, configure, integrate and/or optimize Cisco's suite of products

Role & Responsibilities

Connects with Cisco internal team members, customers and partners across functions and boundaries to achieve significant results. Earns the confidence of Cisco leaders and customers and able to use the confidence to achieve results.
Interacts effectively with Engineering to solve complex problems, identifies serviceability issues, and drives resolution of the issues with Engineering and other organizations.
Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
Solves very sophisticated problems where analysis requires in-depth evaluation of factors with imaginative and innovative solve and experimentation as well as evaluation of intangible variables.

Minimum Qualifications

Experience with ASR 9K, ASR 1000, ASR 903/920, ISR 4K, C8200/8300/8500, Catalyst 4500-X, Catalyst 3750, Catalyst 2960, and Catalyst 9300 platforms.
Basic understanding and exposure to IOS-XR, IOS-XE, and IOS and Linux command line experience
Awareness of BGP, Multicast, MPLS, QoS, VRF, IGPs (IS-IS, EIGRP, OSPF, etc.), and Cisco Prime
Strong analytical and problem-solving skills with ability to take on technical problems.
Exceptional Professionalism, outstanding communications skills and good social skills are essential traits.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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