Floor Manager

Pacific London brings understated, comforting, and approachable luxury to

London’s premium Square Mile.

With

its elegant design juxtaposing old and new London architecture, the hotel fuses

together wellbeing innovation and impeccable service as a hallmark across a

myriad of dining and drinking destinations.

Discover

a different side of London, from market stalls to Michelin-star restaurants and

iconic landmarks, all within easy reach of the hotel.

ABOUT

We are looking for a passionate and

guest focused Floor Manager to join our incredible Straits Kitchen

Bar at Pan Pacific London.

You show

confidence, empathy and professionalism when dealing with guests and

associates alike. You are calm under pressure and you desire to

deliver the best experience for our guests.

If you

are dedicated to providing exceptional care

while demonstrating great pride and attention to detail

in your work and you put people at the heart of every decision you

make, then we would love to hear from you.

JOB SUMMARY

As a Floor Manager in Straits

Kitchen & Bar, you will be responsible for creating exceptional experiences

for our guests. Your tasks as a Floor Manager will include but not be limited

to :

Monitor and enhance the overall dining

experience, addressing guest concerns promptly and professionally.

Maintain a strong presence on the floor,

interacting with guests and ensuring their satisfaction.

Collaborate with the kitchen and bar teams to

ensure smooth coordination between front and back of house.

Oversee the reservation system, ensuring

accuracy and efficiency.

Monitor and encourage suggestive selling to

enhance the guest experience.

BENEFITS OF WORKING AS A FLOOR MANAGER AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit

relationships, development and wellbeing. We offer you :

Access to Mental Health First Aiders

Celebrate your Birthday with an extra day off

Cycle to Work Scheme

Referral Scheme

Seasonal Ticket Loan

Enhanced Maternity and Paternity Policy

Eye Care Voucher Scheme

Social & Employee Wellness Activities

Employee Assistance Programme including 24 / 7

virtual GP and financial advisors

2 Hotel-Wide Social Events a year as well as

additional social gatherings

Flexible Work Policy

Dry cleaning for uniforms and work attire

Reward and Recognition Star of the Month,

Manager of the Quarter and Star of the Year

Guest Experience Programme

Discount on our Food and Beverage Outlets

Discount on Internal Spa Treatments

Culture Club Focuses on Diversity and

Inclusion

Friends and Family rates in our Hotel and the

Pan Pacific Hotel Group properties

Complimentary meals prepared for you by our

chefs

2 Study Days per year (fully paid and in

addition to your annual leave)

2 Volunteer Days per year (fully paid and in

addition to your annual leave)

Progression our goal is to always to coach and

keep our employees helping you to develop and grow internally and within the

PPH Group

Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels

Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30

hotels and serviced suites in 22 cities across Asia Pacific, North America and

Europe, including seven development properties to be launched by 2025. Pan

Pacific strives to deliver sincere and graceful service to every guest who

appreciates luxurious hospitality. With a passion for excellence as our

promise, Pan Pacific is the trusted and timeless choice for memorable

experiences.

Come and join our haven in the

heart of the City, a Forbes Travel Guide Five-Star Property, most recently

voted : Hotel of the

Hotel of the

Year, Group 2023 Catey Awards

Hotel of the

Year, London 2022 / 2023 AA Hospitality Awards

Forbes Five-Stars 2022 / 2023 Forbes Travel

Guide

Our team can’t wait to welcome

you.

Please note that all applicants for Floor

Manager role must be eligible to live and work in the UK, without restrictions.

Documented evidence of eligibility as Floor Manager will be required from

all candidates.