Front Desk Lead

**Front Desk Lead**

Baylor St. Luke's Medical Group Spring, Texas **Overview**

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

**Responsibilities**

Under general direction, the Front Desk Lead oversees the coordination and administration of front office activities and is responsible for coding, coordinating, verifying and distributing all billable services.

1. Act as a team lead to schedule work and ensure timely and accurate billing activities.

2. Coordinate with clinical staff to obtain charge information for all patients.

3. Act as a resource for Practice Managers and Physicians with denials and coding questions.

4. Code procedures performed and diagnosis on charge.

5. Coordinate copies of medical documentation with physician charges to support billing to third-party payers.

6. Resolve complex patient billing inquiries and problems.

7. Conduct all functions associated with patient check-out including pricing services, collecting payment and scheduling follow-up appointments.

8. Complete payment and benefit verification on all patients in accordance with practice policies.

9. Coordinate scheduling with that of the practitioners schedules to ensure proper coverage of patient appointments and out-of-office calls.

10. Work with Practice Manager to facilitate training of new hires and other training initiatives.

11. Perform other duties as assigned.

**Qualifications**

***Education and Licensure***

* High school diploma or equivalent required.

***Minimum Experience***

* 4 years billing experience in a health care organization required.

* 4 years office experience required.

***Minimum Knowledge, Skills, and Abilities***

* Demonstrate understanding of health insurance and medical costs, including coding.

* Requires strong customer skills.

* Good communication skills.

* Proficient computer skills.

* Excellent organizational skills.

* Possess a strong work ethic and a high level of professionalism.

* A team player who handles multiple projects simultaneously in a fast paced environment.

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CommonSpirit Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) ###-#### and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health participates in E-Verify.