Monitoring And Notification Operator - 516301

Monitoring and Notification Operator - 516301

Job ID: 516301

Location: CHATTANOOGA, TN

Regular/Temporary:

External - Posting Description

Monitoring and Notification Operator - 516301

Organization: Chief Operating Officer

Department: Monitoring & Notification Center

Location: Georgetown, Tennessee

Relocation: Relocation benefits are not offered for this position.

Posting Open: 3/4/2024

Posting Close: 3/18/2024 at 11:59 pm EST

Salary: Competitive

* -911 Dispatch & Emergency response customer service phone experience preferred

* - This is a 24 hour onsite dispatch center.

Job Summary

* Will require monitoring, disposition and response to alarms from access control systems, intrusions systems, fire alarm monitoring systems, and advanced surveillance systems.

* Make appropriate emergency and routine notifications according to emergency checklists

* Process required incident and service reports

* Prioritize and provide response instructions to a uniformed security force

* Review and understand the site specific procedures, all applicable TVA policies/procedures, contract security policies/procedures and all applicable security work instructions

* Receive by telephone and answer requests for emergency and non-emergency calls. This position is responsible for obtaining and gathering data concerning the authenticity, nature, and location of the incident and caller's identity; based on established operating procedures. Relays all information to appropriate Agency Emergency Officer, Operations Duty Specialist, TVA CSCC work group, or other strategic business units.

* Operates computer terminal to transmit or receive emergency information.

* Be knowledgeable of NIMS/ICS protocols to help ensure compliance during emergency events.

* Perform other related supporting Emergency Management & Preparedness duties as assigned. This includes but not limited to support of the Nuclear Radiological Emergency Preparedness policies and procedures as a qualified member of the offsite response organization. This support includes participation in evaluated drill/exercises and response to actual events.

* Operate advanced call system, providing customer service and information functions for TVA main office locations, plants and other sites covering seven states. Also operate TDD for hearing impaired.

* Provides service for all TVA employees during non-business hours by completing calls to other TVA locations and personnel.

12. May be required to testify in court.

13. Other duties as assigned related to position.

Supervision Received

Works under direct supervision on new tasks and minimal supervision when following standard procedures. Receives technical guidance on unusual or complex problems.

Skills and Proficiencies (May be job or organization specific)

* Strong Customer Service skills.

* Excellent written and verbal communication skills.

* Comfortable with high-tech work environment, and constant learning of new tools and innovations.

* Flexibility to work all shifts, and willingness to assist the team with overtime when needed.

* Maintain confidentiality during sensitive situations.

6. Ability to sit in one place for extended periods of time.

7. Ability to receive/translate/act upon information in a high stress situation.

Minimum Qualifications (Consistent with Classification Standard):

Education and Experience/Certificates, Licenses, and Registration Requirements

Associates degree preferred in relevant area or GED/ High School diploma with two years experience in relevant area (emergency operations center call handling, security control center alarm monitoring, emergency management center operations, security operations field).

Certifications/License, etc: Must obtain within one year NCIC, APCO, First Aid and CPR certifications, appropriate FEMA Incident Command System, disaster preparedness training. Must successfully complete and maintain all training required by TVA for position. Must obtain and maintain TVA Sensitive clearance and NERC clearance. Must meet all fitness for duty standards mandated by the Nuclear Fitness For Duty Program.

Equal Employment Opportunity

TVA values and embraces diversity. We encourage all individuals to apply regardless of race, color, national origin, ethnicity, gender, sex, abilities/disabilities, sexual orientation, religion, veteran status and age. We strive to be inclusive of all the people we serve across the Valley.

TVA is an Equal Opportunity employer and complies with all applicable laws and regulations regarding equal employment opportunities. Any applicant or employee who believes s/he has a discrimination claim (including harassment or retaliation) must contact TVA's Equal Opportunity Compliance office within 45 calendar days of the event or action s/he believes to constitute discrimination, harassment, or retaliation.

Drug-Free Workplace

All TVA Non-Nuclear employees are covered by TVA's Federal Drug-Free Workplace Program Plan, in accordance with Executive Order 12564, Public Law 100-71 and the Mandatory Guidelines for Federal Workplace Drug Testing. Information regarding the Drug Free Workplace Program can be found at www.samhsa.gov/workplace. TVA Non-Nuclear employees in Testing Designated Positions, including those performing safety-sensitive duties are also subject to random drug testing. TVA Nuclear employees are subject to random alcohol and drug tests in accordance with 10 CFR Part 26 as mandated by the Nuclear Regulatory Commission (NRC).

How to Claim Vet Preference

If you are requesting to be considered as a preference-eligible veteran as outlined in the application process, you must submit your military documents before the posting close date indicated above. Be sure to include all supporting documentation: Form DD214 (member 2 or member 4 copy), a Veterans Disability Rating Letter from the VA (if applicable), and a completed form TVA 3595. If you will not get your DD214 until you are separated or retired, you can request a Statement of Service through your military personnel office. The Statement of Service must list your dates of military service, character of service, expected date of separation and any service-connected disability rating that you have been awarded from your branch of military service. Please submit your military documents each time you apply for a position.

How to Submit Documentation:

* Upload documents in Step 8 of the application process.

* Email documents to [email protected]

More information about preference eligibility and a link to form TVA 3595, can be found at If you have a question about preference eligibility, please email [email protected].