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Key Account Manager

DiversityJobs

Posted on: 22 Mar 2024

Job Location: Boston, US

Job Description:

Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

We are seeking a results-oriented Key Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer's advocate within Acquia crafting a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.

This position is designed for an experienced account manager who has a high attention to detail and strives for customer satisfaction. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.

Summary:

Maintain account retention while providing outstanding customer service and developing client relationships
Identify and close new opportunities within existing customer base
Create and execute on a territory plan to drive customer retention and upsell opportunities
Exceed monthly/quarterly growth and renewal goals
Coordinate with business users and procurement to ensure timely renewals
Update and maintain Sales database as appropriate
Proactively drive accounts with minimal over sight
Ability to balance multiple systems and administration at once

Job Requirements:

Minimum of 5 years working in an account management role providing tech solutions to large enterprises
Strong leadership, teamwork, communication & cross-group collaboration skills
Ability to proactively drive accounts with minimal over sight from sales or senior management
Consistent track record of sustaining & growing complex relationships including closing the renewal, up sell / cross sell opportunities
Has owned & exceeded a Quota
Incredibly detail oriented, ability to prioritize.
Ability to perform in a fast paced environment
MS Office knowledge including Word, Excel, and PowerPoint
Experience with Salesforce.com and other CRM tools

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. 8-5-201. Information regarding benefits are linked here .

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